topic Re: won't let me top up in Get Support

won't let me top up

roderickbirdsto — Wed, 05 Jan 2022 11:10:15 GMT

Need to top up when I enter a voucher it says can not process. I have tried 3 different vouchers

Re: won't let me top up

ChuckYeah — Mon, 29 Jul 2019 20:05:13 GMT

Did you try Self serve and 611?

Re: won't let me top up

dabr — Mon, 29 Jul 2019 20:07:40 GMT

@roderickbirdsto wrote:
Need to top up when I enter a voucher it says can not process. I have tried 3 different vouchers

Unfortunately, there's a lot of problems with vouchers lately, you'll need to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It might take a few days to hear back from them according to other posters with similar problems.

Re: won't let me top up

Luddite — Mon, 29 Jul 2019 20:37:02 GMT

@roderickbirdsto Based on this thread https://productioncommunity.publicmobile.ca/t5/Getting-Started/Vouchers-not-working/m-p/401849, you need to plan on at least 3 days without service.

Meanwhile, if you need to make calls try an application like that from fongo.com; SMS also available for about $3. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.

Re: won't let me top up

hairbag1 — Mon, 29 Jul 2019 22:10:28 GMT

@roderickbirdsto wrote:
Need to top up when I enter a voucher it says can not process. I have tried 3 different vouchers

Until the Public Mobile voucher glitch is addressed...have a look at recharge.com. You can recharge your account using on-line voucher provider...with a small cost.

Let us know if you opt for this method.