topic Re: Text verification from 3rd parties not working in Get Support

Text verification from 3rd parties not working

NewAlchemy — Wed, 05 Jan 2022 11:10:02 GMT

I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx

Re: Text verification from 3rd parties not working

duffer900 — Mon, 29 Jul 2019 17:18:08 GMT

@NewAlchemy wrote:
I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx

One of my cards (PC financial), sometimes would take hours to come in, if at all.

Just in case that's the issue.

***DO they offer another type of verification? Email etc?

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:21:50 GMT

THanks. They require both email and text in this case. I needed to do this last week (when I was on Rogers) and it worked immediately.

Re: Text verification from 3rd parties not working

geopublic — Mon, 29 Jul 2019 17:22:47 GMT

@NewAlchemy wrote:
I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx

@NewAlchemy Login to your online banking and setup 2FA authentication again to see if that fixes the problem.

Re: Text verification from 3rd parties not working

will13am — Mon, 29 Jul 2019 17:24:03 GMT

I can't say I use text verifications with great frequency. Whenever I do, it does work. Not sure what to say. Is this something that has started to happen recently or has always been that way?

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:24:05 GMT

I'm not able to login to my online banking as I need the verification code to do so.

Just wondering if this was a PM problem.

Re: Text verification from 3rd parties not working

GinYVR — Mon, 29 Jul 2019 17:28:30 GMT

@NewAlchemyThere is not much this forum can do since we don't have access to how Public Mobile's backend work. I think it is best for you to contact the Moderators. If you don't mind me asking which bank are you using that causes the issue? It might be helpful to other users encountering the same issue.

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:25:48 GMT

It worked when we were on Rogers last week. So, was just wondering if this was a problem other have had and how to fix it.

Re: Text verification from 3rd parties not working

geopublic — Mon, 29 Jul 2019 17:26:18 GMT

@NewAlchemy wrote:
I'm not able to login to my online banking as I need the verification code to do so.
Just wondering if this was a PM problem.

@NewAlchemy Use telephone banking and ask them that you need to reset 2FA authentication settings because you changed providers.

Re: Text verification from 3rd parties not working

hycm53 — Mon, 29 Jul 2019 17:27:12 GMT

@NewAlchemy wrote:
I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx

You may try tell bank dial 1-area code-xxx-xxxx. Hopefully it will help.

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:30:55 GMT

Thanks, I've done that now.

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:32:43 GMT

@geopublic wrote:
@NewAlchemy wrote:
I'm not able to login to my online banking as I need the verification code to do so.
Just wondering if this was a PM problem.

@NewAlchemy Use telephone banking and ask them that you need to reset 2FA authentication settings because you changed providers.

What is 2FA?

Re: Text verification from 3rd parties not working

hycm53 — Mon, 29 Jul 2019 17:33:16 GMT

@NewAlchemy wrote:
I'm not able to login to my online banking as I need the verification code to do so.
Just wondering if this was a PM problem.

I don't think it was a PM problem, because I just tried and I immediately get verification code. It may be the setting on your phone .

Re: Text verification from 3rd parties not working

geopublic — Mon, 29 Jul 2019 17:34:31 GMT

@NewAlchemy wrote:
@geopublic wrote:
@NewAlchemy wrote:
I'm not able to login to my online banking as I need the verification code to do so.
Just wondering if this was a PM problem.

@NewAlchemy Use telephone banking and ask them that you need to reset 2FA authentication settings because you changed providers.
What is 2FA?

@NewAlchemy Two-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access.

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:35:24 GMT

I don't think it was a PM problem, because I just tried and I immediately get verification code. It may be the setting on your phone .

I went to settings and messages - but no clue what I would change. There's nothing there that stands out. Any ideas?

Re: Text verification from 3rd parties not working

NewAlchemy — Mon, 29 Jul 2019 17:36:11 GMT

@NewAlchemy Use telephone banking and ask them that you need to reset 2FA authentication settings because you changed providers.
What is 2FA?
@NewAlchemy Two-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access.

Thank you. I'll give that a try.

Re: Text verification from 3rd parties not working

hycm53 — Mon, 29 Jul 2019 17:41:22 GMT

@NewAlchemy wrote:
I don't think it was a PM problem, because I just tried and I immediately get verification code. It may be the setting on your phone .
I went to settings and messages - but no clue what I would change. There's nothing there that stands out. Any ideas?

That's my thinking. Since you use iPhone 6s, you can try power off phone for 30 secondes or more and then power on. Or you can try reset network setting.