topic Re: plan change not going through in Get Support

plan change not going through

whatsgonewell — Wed, 05 Jan 2022 11:10:00 GMT

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 05:52:15 GMT

@whatsgonewell wrote:
I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.

Is this maybe the last day of your term?

Are you trying to do immediate plan change or future?

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 05:54:21 GMT

trying to do it immediately ... no Data!

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 05:57:28 GMT

@whatsgonewell wrote:
trying to do it immediately ... no Data!

And last day? If it's the last day then this really isn't the best time to be mucking about in the account.

What is your account status? Active, Plan Expired, Suspended, Lost

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 06:02:06 GMT

active I think.. How can I tell?

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 06:03:17 GMT

I checked.. yes it's an Active plan.

Thanks for the support...

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 06:07:13 GMT

@whatsgonewell wrote:
I checked.. yes it's an Active plan.

Thanks for the support...

Does it show your plan that you've had or does it show the plan you wanted?

What is the date for renewal?

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 06:17:42 GMT

Jan 29

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 06:23:50 GMT

It shows the plan I wanted.

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 06:26:18 GMT

@whatsgonewell wrote:
It shows the plan I wanted.

It would be rather more helpful to answer all the questions as they come as I was in the middle of typing something else to you and saw this reply.

So...

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 06:49:20 GMT

Did all those steps... from my iMAC .. Says the plan will take effect Nov 23rd.

Thanks for staying on this.. I will let you know if in fact that happens.

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 07:00:27 GMT

@whatsgonewell wrote:
Did all those steps... from my iMAC .. Says the plan will take effect Nov 23rd.

Thanks for staying on this.. I will let you know if in fact that happens.

So from what I can gather from you...you were on a 90 day plan.

You may or may not be aware that doing immediate plan changes loses all that you paid for just a month ago and you've only used a month of it. There are no refunds or pro-rated credits or paying the difference...nothing. Gone. 2 months of pre-paid service. As you went through the process it would have warned about that.

Or maybe you don't care and you just wanted some new data...and that's fine...it's your money.

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 07:11:59 GMT

Desperate to get Data .. and it looked like the best option ... 15 gb... Is there a better, more affordable way to add that data?

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 13:12:20 GMT

There was no error message... eventually I saw that it just passively set the next day for implementation, even though the button said 'Right Now'

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 15:14:40 GMT

What's the most ecomomical way to get a lot more data when I've run out with so much time left in my plan?

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 15:26:27 GMT

@whatsgonewell wrote:
What's the most ecomomical way to get a lot more data when I've run out with so much time left in my plan?

"Most economical"? There isn't one. Although someone posted something about a promo from Koodo that had a signing bonus that would cover your "loss".

So what's the news with your service and plan? You said active. You said something this date. What has happened?

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 15:28:44 GMT

Still hasn't drawn on the funds... so no change.

Thanks for caring.

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 15:32:36 GMT

@whatsgonewell wrote:
Still hasn't drawn on the funds... so no change.
Thanks for caring.

Are you able to post a screenshot of your overview page? Blank out personal information of course.

Re: plan change not going through

whatsgonewell — Fri, 23 Nov 2018 15:39:43 GMT

Is this helpful?

Re: plan change not going through

Anonymous — Fri, 23 Nov 2018 15:42:36 GMT

@whatsgonewell wrote:

Is this helpful?

Yes. So that $180 plan shown...is that the one you were on or the one you wanted to get to get a new bucket of data?

Maybe post a screenshot of the page when you click on Plan Details just under there too.