topic Re: Can Public Mobile customers roam in Europe? in Get Support

Can Public Mobile customers roam in Europe?

Danbea — Tue, 04 Jan 2022 17:43:51 GMT

I am wondering if Public Mobile offers service to their clients when they travel to Europe. And if yes, how much would calls cost?

Re: Can Public Mobile customers roam in Europe?

imm1304 — Fri, 04 Sep 2015 16:22:31 GMT

Hi, public mobile does not offer roaming service outside of Canada at the moment. So my understanding is that our public mobile phone lines stop working once we step outside Canada.

Re: Can Public Mobile customers roam in Europe?

Danbea — Fri, 04 Sep 2015 16:41:37 GMT

Thanks for the info!

Re: Can Public Mobile customers roam in Europe?

makkahn28 — Fri, 04 Sep 2015 16:47:14 GMT

That's correct, and I do HOPE, that the LACK of Roaming is ONLY a Temporay Setback, and will ONCE again make a comeback

Re: Can Public Mobile customers roam in Europe?

imm1304 — Fri, 04 Sep 2015 20:42:51 GMT

Yes, it would be nice to see international roaming add-on.

Re: Can Public Mobile customers roam in Europe?

makkahn28 — Fri, 04 Sep 2015 20:45:23 GMT

Yeah, I hear Roam is a NICE city in Italy as well

Re: Can Public Mobile customers roam in Europe?

danielsnider — Tue, 23 Aug 2016 19:51:20 GMT

Any change on this? Can you still NOT roam in Europe?

Re: Can Public Mobile customers roam in Europe?

srlawren — Tue, 23 Aug 2016 20:58:55 GMT

Hi @danielsnider, nothing has changed in this regard, unfortunately. You will not get any service from Public Mobile outside of Canada. If you're using an unlocked phone (which is likely on PM), you can always pick up a prepaid SIM card and service from a provider in the EU once you arrive.

Re: Can Public Mobile customers roam in Europe?

danielsnider — Tue, 23 Aug 2016 21:08:05 GMT

OK! Thanks!!

So isn't the "Global Text" feature false advertising then??

Re: Can Public Mobile customers roam in Europe?

imm1304 — Fri, 03 Feb 2017 15:37:14 GMT

Hi @danielsnider,

The accepted norm is to use the term "Global/International Text" for sending text messages from within the carrier's network coverage area, while connected to the home network of your carrier.

The carrier is only able to offer the monthly plans that work while connected to its own network. This is clearly different from international roaming service, which every carrier differentiates.

Re: Can Public Mobile customers roam in Europe?

xiaolongxie — Thu, 30 Mar 2017 19:23:55 GMT

This is SO out dated!

Public Mobile is offering US roaming now.

Just not sure about Europe.

Re: Can Public Mobile customers roam in Europe?

srlawren — Thu, 30 Mar 2017 19:28:07 GMT

@xiaolongxie outdated? Well, you ARE replying to a post from 2015 so.....

As for Europe: unfortunately, nothing has changed. PM only offers roaming services for the USA so far.

Re: Can Public Mobile customers roam in Europe?

MoreYummy — Thu, 30 Mar 2017 22:13:43 GMT

It probably serve as reminder, international roaming is long over due. 😄