topic Re: Vouchers not working in Get Support

Vouchers not working

Heatherjune1983 — Wed, 05 Jan 2022 11:09:43 GMT

I'm wondering how long it take for the moderators to get back to emails. My prepaid voucher isnt working and not my phones on hold because it wont accept it. I have tried all the steps that have been suggested. Calling 611 doesn't work either.

Re: Vouchers not working

ShawnC13 — Mon, 29 Jul 2019 01:37:30 GMT

@Heatherjune1983 wrote:
Hi
I'm wondering how long it take for the moderators to get back to emails. My prepaid voucher isnt working and not my phones on hold because it wont accept it. I have tried all the steps that have been suggested. Calling 611 doesn't work either.

Unfortunately, this is a known issue by everyone it seems except PM. @Alan_K can we get a status update on this. There has been no word or even acknowledgment of an issue being present and people are sitting here having spent money and are now without a working phone.

@Heatherjune1983 sorry, all you can do is wait for the moderators to reply. It seems wait times are sitting around 3 days right now.

Re: Vouchers not working

Heatherjune1983 — Mon, 29 Jul 2019 01:41:23 GMT

Ok thanks @ShawnC13 .I sent an email off friday afternoon. It wont validate the voucher. This is the first time I brought it from shoppers. Normal I get them from Walmart and have no issues. Hopefully I will hear back tomorrow.

Re: Vouchers not working

ShawnC13 — Mon, 29 Jul 2019 01:42:50 GMT

@Heatherjune1983 wrote:
Ok thanks @ShawnC13 .I sent an email off friday afternoon. It wont validate the voucher. This is the first time I brought it from shoppers. Normal I get them from Walmart and have no issues. Hopefully I will hear back tomorrow.

Hmmm, I am wondering if there is an issue with Shoppers I have heard a few people mention that is where they got them from.

Re: Vouchers not working

Heatherjune1983 — Mon, 29 Jul 2019 13:48:12 GMT

@ShawnC13 I'm hoping to hear something today. This is making me not like the fact that there is no one to call so that these issues are resolved quicker. Because not having a working phone sucks.

Re: Vouchers not working

Heatherjune1983 — Mon, 29 Jul 2019 19:17:46 GMT

Thanks to the mod team everything is fixed now.

Re: Vouchers not working

Anonymous — Mon, 29 Jul 2019 19:30:01 GMT

@Heatherjune1983 wrote:
Thanks to the mod team everything is fixed now.

So 3 days to resolution. And the mysterious mods are apparently still around. What's going on with so many others still waiting?

But glad you got things going.

Re: Vouchers not working

Luddite — Mon, 29 Jul 2019 20:31:05 GMT

Hi @Heatherjune1983 Glad your vouchers were activated. Please tell us what info the moderators needed to solve the problem.