topic Re: Free month in Get Support

Free month

Carl1 — Wed, 05 Jan 2022 11:09:34 GMT

I joined public mobile last month and was told at time of activation that my second month would be free, but today my phone was shut off can anyone help me to resolve this?

Re: Free month

RobertQc — Wed, 21 Nov 2018 22:42:10 GMT

@Carl1 wrote:
I joined public mobile last month and was told at time of activation that my second month would be free, but today my phone was shut off can anyone help me to resolve this?

Did you activate in store and during the proper promotional period?

When did you activate? Where did you activate?

Was it for this?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-From-October-20-to-21-Get-a-SIM-your-next-30-days-of/m-p/288159

"Effective October 20, 2018 until October 21, 2018 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit and the offer is available to new customers only."

If you are absolutely sure it was within the correct period, and at an a participating retailer the moderator team will be the only one who can help you with this. Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

Re: Free month

Dunkgirl — Wed, 21 Nov 2018 22:46:46 GMT

@Carl1There should have been a credit applied to your account for the same amount as your first 30 days of service. If you log into self serve is there any account balance?

Did you change your plan to a more expensive one or purchase any add ons?

Can you post a screen shot of your account history?

Public mobile will honor there promotion if they made a mistake.

Re: Free month

Carl1 — Wed, 21 Nov 2018 22:52:40 GMT

Yes I activated on the 21st of oct and at a mobile shop, thats how I knew of the promotion

Re: Free month

RobertQc — Wed, 21 Nov 2018 22:58:34 GMT

@Carl1 wrote:
Yes I activated on the 21st of oct and at a mobile shop, thats how I knew of the promotion

@Carl1Contact the mod team Click this to send them a message. Remember to give a full description of your issue with as much detail and include your name, account number and/or phone number and pin number so they don’t send you a message back asking for more details.

Re: Free month

SeanB — Wed, 21 Nov 2018 23:00:19 GMT

Hi
I am in the same position. I was told the 2nd month was free and I don't have the credit on my account and have been charged on my credit card.

Re: Free month

Anonymous — Wed, 21 Nov 2018 23:23:59 GMT

@SeanB, Same advice for you as was given to @Carl1. If you met all of the rules for the 2nd month free, but didn't get the credit, you need to contact moderator team as mentioned previously.

Re: Free month

Dunkman — Wed, 21 Nov 2018 23:41:37 GMT

@Carl1

The wait times for moderators can be about 2-3 days.

If you service is out, you can either wait for moderator response or pay your account immediately and get the credit later on for future payments. You can pay via credit card, payment vouchers (either purchased instore or online via recharge.com).

Re: Free month

ShawnC13 — Thu, 22 Nov 2018 00:31:01 GMT

@Dunkman wrote:
@Carl1
The wait times for moderators can be about 2-3 days.

If you service is out, you can either wait for moderator response or pay your account immediately and get the credit later on for future payments. You can pay via credit card, payment vouchers (either purchased instore or online via recharge.com).

There were reports today of Moderators responding within hours today.

Re: Free month

costanza — Thu, 22 Nov 2018 01:44:16 GMT

I joined this week and was given a coupon/voucher from Walmart (Canada) for a 40$ voucher that essentially gives me a free month. Maybe they forgot to give you a the voucher that you have to punch in the code online to receive it... They had previously run out but just got them in again the day I was in there. You may have to call around to a few Walmart's to get the voucher if they have it in stock... Good luck!