topic sim activation problem in Get Support

sim activation problem

atal80 — Wed, 05 Jan 2022 11:09:17 GMT

Hello.

I try to transfer my nomber ftom Tellus and I didn't get the activation code.

What I could do? Now the nomber isn't t working...

thank you

Re: sim activation problem

Anonymous — Sun, 28 Jul 2019 16:02:41 GMT

@atal80 wrote:
Hello.
I try to transfer my nomber ftom Tellus and I didn't get the activation code.
What I could do? Now the nomber isn't t working...
thank you

Was this an in-store transfer? Or yourself?

Does your previous service still work with the previous SIM?

Re: sim activation problem

atal80 — Mon, 29 Jul 2019 02:18:58 GMT

myself.

The sim was working before transfer.

the sim is ok, the problem is with activation code.

Re: sim activation problem

cavemantoronto — Mon, 29 Jul 2019 10:03:45 GMT

@atal80 wrote:
Hello.
I try to transfer my nomber ftom Tellus and I didn't get the activation code.
What I could do? Now the nomber isn't t working...
thank you

What do you mean activation code? You mean to make self serve account?

Re: sim activation problem

alexdang — Mon, 29 Jul 2019 15:09:21 GMT

Do you have your selfserve account at https://selfserve.publicmobile.ca?

If you don't have now, please use Public mobile SIM to create an account and go to Change Number

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/ and choose option (Transfer a wireless or wireline number from another provider) then follow some simple steps to get your number in Public Mobile.

Re: sim activation problem

atal80 — Wed, 31 Jul 2019 14:40:52 GMT

I coudn'd do it because it writes me that sim is activated already and I can't change number.

It's really a problem- there is nobody to speak by phone. It should solve ve problem on 5 minites, and now I have a phone number between tellus and public mobile , and it's not works.

Re: sim activation problem

aridShrub — Wed, 31 Jul 2019 18:26:00 GMT

You need to send a private message to the "moderator" and get ready for a 72 hour wait time for a response. Make sure you keep message short; and include a table with all the information- publicmobile (SIM, your plan, your email, your alternative phone) - your previous carrier (account number, EMEI, name as it appears) . You should be able to gain access to your publicmobile account if you put your old SIM back in phone, they will send you a text message at that number with a code.

I had 2 phones with Telus, and I screwed up on one activation, I didn't put the new SIM card in the phone before I attempted to activate - kind of dumb, but there were no instructions to do so. It took me half a dozen attempts to figure out the form for a new account, every time I get "generic error" and just have to start over.

They have no 2nd tier support, very rigid, 72 hour wait time on the forum. I am thinking of going to Koodoo next month if I can get the same price, I don't like the service model.

Re: sim activation problem

atal80 — Wed, 31 Jul 2019 22:31:42 GMT

can you give me a moderator's nick name?

thank you

Re: sim activation problem

ChuckYeah — Wed, 31 Jul 2019 22:39:28 GMT

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Re: sim activation problem

hairbag1 — Wed, 31 Jul 2019 22:45:26 GMT

It could take up to 48 hours for a response, so please be patient. ..Click this to message moderator

Re: sim activation problem

GinYVR — Wed, 31 Jul 2019 22:57:40 GMT

@atal80You can contact the moderators with this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437