topic Re: can i get a refund for the US roaming package? in Get Support

can i get a refund for the US roaming package?

alyssamackinnon — Wed, 05 Jan 2022 11:09:11 GMT

i purchased the US roaming package by accident...i meant to purchase regular data add on....can someone help?

Re: can i get a refund for the US roaming package?

will13am — Sun, 28 Jul 2019 14:01:13 GMT

@alyssamackinnon, technically this prepaid service offers no refunds. However, the moderator team is very reasonable with these types of situations. Reach out to them and see. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: can i get a refund for the US roaming package?

hairbag1 — Sun, 28 Jul 2019 14:52:02 GMT

@alyssamackinnon wrote:
i purchased the US roaming package by accident...i meant to purchase regular data add on....can someone help?

I've heard that IF you are entitled to a refund, it could take several weeks to get it. To speed things up, rather than a refund... ask to have your current account credited rather than refunded.

The moderators are busy as heck right now so please be patient. It could be 48 hours before you hear back from them...usually less.

Good luck.