topic Recharged plan and it didn't work. in Get Support

Recharged plan and it didn't work.

Akb001 — Wed, 05 Jan 2022 11:08:31 GMT

Hey. I payed for my plan by payment voucher and got the message that it's recieved but my calls, texts and data were all not working. My profile showed i still have money in my account. I changed my plan and now it says i have no money in my account

Re: Recharged plan and it didn't work.

popping — Sat, 17 Nov 2018 19:13:01 GMT

@Akb001 wrote:
Hey. I payed for my plan by payment voucher and got the message that it's recieved but my calls, texts and data were all not working. My profile showed i still have money in my account. I changed my plan and now it says i have no money in my account

When was your last renewal date?

Is your account status active?

Which plan did you changed to and what is your original plan?

Re: Recharged plan and it didn't work.

mimmo — Sat, 17 Nov 2018 19:26:29 GMT

Try the lost stolen trick

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Recharged plan and it didn't work.

stonechucker — Sun, 18 Nov 2018 12:12:51 GMT

Power off and restart your phone.