topic Re: Data in Get Support

Data

Ddonnelly — Wed, 05 Jan 2022 11:08:21 GMT

I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!

Re: Data

Anonymous — Sat, 27 Jul 2019 17:26:17 GMT

@Ddonnelly wrote:
I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!

You might thinking of Freedom Mobile. Similar colour scheme. There's no 10gb here. The 8.5 is correct for that rate.

Re: Data

computergeek541 — Sat, 27 Jul 2019 17:39:52 GMT

@Ddonnelly wrote:
I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!

Sorry, but Public Mobile doesn't have a $50 10GB plan. I also can't recall any bonus promotion that would have brought it up to that. Where/when did you sign up?

Re: Data

geopublic — Sat, 27 Jul 2019 20:05:06 GMT

@Ddonnelly wrote:
I signed up for 10gb of data every month for $50. The last two months I’ve only been getting 8.5. I asked the employee at the kiosk and he told me he couldn’t help me but to ask the community to help fix this for me. Please help!

@Ddonnelly Was it a Public Mobile branded kiosk or another retailer's kiosk?

Re: Data

Ddonnelly — Sat, 27 Jul 2019 21:11:29 GMT

Not to be rude but why does that matter? That’s not relevant to my question.. but yes it was a public mobile kiosk. Sorry I just want my data.

Re: Data

Anonymous — Sat, 27 Jul 2019 21:17:24 GMT

@Ddonnelly wrote:
Not to be rude but why does that matter? That’s not relevant to my question.. but yes it was a public mobile kiosk. Sorry I just want my data.

Whoops. Retract. You say you went to a Public Mobile kiosk. Then they may very well have had a kiosk-only offering. Maybe it was only for one term. Who knows. I do know that they would offer unposted specials. If you can find any evidence of that offering then maybe something would get fixed for you. Maybe the kiosk printed out a little details sheet for you.

Re: Data

Ddonnelly — Sat, 27 Jul 2019 21:18:11 GMT

No, I’m not thinking of freedom, I signed up with public mobile... why would I be thinking of freedom? I got 10gb when I signed up. Asked the employee about it and he told me I should be able to find an option on the website that will get me my extra gig and a half. Couldn’t find that so I went with option two the employee gave me, which was contact the community. Note he also said if I had missed a payment I wouldn’t get the extra 1.5gb but I haven’t missed any payments so I don’t know what the problem is. I figured it was just a promotion to get me to sign up at first but the employee disregarded that.

Re: Data

Ddonnelly — Sat, 27 Jul 2019 21:19:30 GMT

Yeah I think I do still have something if I didn’t throw it out, I will check... thanks for that!

Re: Data

Anonymous — Sat, 27 Jul 2019 21:21:15 GMT

@Ddonnelly wrote:
No, I’m not thinking of freedom, I signed up with public mobile... why would I be thinking of freedom? I got 10gb when I signed up. Asked the employee about it and he told me I should be able to find an option on the website that will get me my extra gig and a half. Couldn’t find that so I went with option two the employee gave me, which was contact the community. Note he also said if I had missed a payment I wouldn’t get the extra 1.5gb but I haven’t missed any payments so I don’t know what the problem is. I figured it was just a promotion to get me to sign up at first but the employee disregarded that.

I see the ads on tv and the colours are similar.

There is no place to simply pick up 1.5gb of data.

It's unfortunate that this was your experience at an actual Public Mobile kiosk...not just some reseller.

Re: Data

Ddonnelly — Sat, 27 Jul 2019 21:21:15 GMT

Calgary, Marlborough Mall about 2 months ago.

Re: Data

Ddonnelly — Sat, 27 Jul 2019 21:24:15 GMT

Yes. It’s not like I’m specifically looking for 1.5gb of data. I got my 8.5 but I want the full 10 like I signed up for.

Re: Data

Anonymous — Sat, 27 Jul 2019 21:32:56 GMT

@Ddonnelly wrote:
Yes. It’s not like I’m specifically looking for 1.5gb of data. I got my 8.5 but I want the full 10 like I signed up for.

But you said they said that you go online somewhere and get the additional 1.5 somehow.

Any luck with any proof?

Once you find that then you could contact the @Moderator_Team < Click this.

Re: Data

geopublic — Sat, 27 Jul 2019 21:51:53 GMT

@Ddonnelly wrote:
Not to be rude but why does that matter? That’s not relevant to my question.. but yes it was a public mobile kiosk. Sorry I just want my data.

@Ddonnelly The reason I'm asking because the PM kiosks have been known to offer plan promos that are not advertised.