topic Re: seasonal hold in Get Support

seasonal hold

ctate — Tue, 04 Jan 2022 17:43:38 GMT

How do I put my phone plan on a hold, when going away for a couple of months

Re: seasonal hold

makkahn28 — Tue, 01 Sep 2015 17:07:10 GMT

Currently, PM lacks that option

Re: seasonal hold

makkahn28 — Tue, 01 Sep 2015 17:08:19 GMT

Closest, Pick 1 Gig Data, for 90 Day, Or, once every 60 days to keep account open

Re: seasonal hold

Luddite — Tue, 01 Sep 2015 18:49:10 GMT

For a two month hold just don't pay for two months. Your account is stable for 90 days after it first expires. When you return log into your self serve account and pay the FULL cost of your plan and you will be good to go again.

BEWARE: Assuming you have a 30 day plan, if you accidentally go 120 days past your last payment your account AND your phone number will be cancelled.

Re: seasonal hold

chukdefatey — Tue, 01 Sep 2015 21:09:37 GMT

@ctate wrote:
How do I put my phone plan on a hold, when going away for a couple of months

Public Mobile is a Prepaid Service Provider, there is nothing to Put on Hold. With Prepaid Service Providers you Pay you have Service & when you don't pay you have no service. It's as simple as that.

FYI: Please Pay with in 120 days from the last time you Paid or else Your account & Telephone Number will be cancelled for ever.

Re: seasonal hold

makkahn28 — Tue, 01 Sep 2015 21:12:58 GMT

Here's an Alternative:

Choose 90 Day, and Pick 1 Gig Data, Cheapest

Or, Choose 1 Gig Data for 30 Day, and Pay once every 90 Day from time plan is renewed

Re: seasonal hold

Luddite — Wed, 09 Sep 2015 14:56:45 GMT

@makkahn28 Don't think that is the cheapest, rather 10 day with text only = $10 and account expires 100 days after payment. Pay again after, say, 95 days and you get a hold of 2 X 95 = 190 days for $20. That covers the snow birds.

Re: seasonal hold

deltatux — Wed, 09 Sep 2015 15:34:19 GMT

Couldn't you just do 90 days but with no options at all? Seems to be only $25 for 90 days instead of $45 for 90 days if you do 1 GB for 90 days...

You don't get any service but at least your line will be active no?

Re: seasonal hold

Luddite — Wed, 09 Sep 2015 15:55:51 GMT

NOPE, currently PM policy is that a plan MUST be added to the base to activate an account and retain it for 90 days past the expiry date.

@Mansi_G Hate to say I told you so! No reply required.

Re: seasonal hold

Mansi_G — Wed, 09 Sep 2015 16:09:29 GMT

@deltatux wrote:

Couldn't you just do 90 days but with no options at all? Seems to be only $25 for 90 days instead of $45 for 90 days if you do 1 GB for 90 days...

You don't get any service but at least your line will be active no?

Hi @deltatux - This is one of the idea in our Public Lab to keep the line activated without any options. It is currently being evaluated against other projects with our current system capabilities.

Re: seasonal hold

deltatux — Wed, 09 Sep 2015 17:17:21 GMT

@Mansi_G wrote:
@deltatux wrote:
Couldn't you just do 90 days but with no options at all? Seems to be only $25 for 90 days instead of $45 for 90 days if you do 1 GB for 90 days...

You don't get any service but at least your line will be active no?
Hi @deltatux - This is one of the idea in our Public Lab to keep the line activated without any options. It is currently being evaluated against other projects with our current system capabilities.

Thanks for the reply @Mansi_G, I was under the impression that the base cost is just to keep the line active. Hopefully this will be amended soon because that's a lot of money just to keep the line active even if you don't use it.

Cheers!

Re: seasonal hold

Luddite — Wed, 09 Sep 2015 19:53:41 GMT

@deltatux While I do agree with you, as I previously posted 10 day with text only = $10 and account expires 100 days after payment. Pay again after, say, 95 days and you get a hold of 2 X 95 = 190 days for $20. This doesn't seem excessively onerous just annoying to remember to make payment on time.

Re: seasonal hold

Martin — Wed, 09 Sep 2015 18:58:59 GMT

Hello,

A correction is in order.

With a 10 day plan, one's account expires 101, not 100, days after payment.

FYI.

Re: seasonal hold

Luddite — Wed, 09 Sep 2015 19:03:23 GMT

Be still my beating heart!

Even better deal: 202 days for only $20.

Re: seasonal hold

Martin — Wed, 09 Sep 2015 19:15:26 GMT

Luddite,

I forgot to mention to you, but your colander's make and model was recently recalled due to a potentially fatal defect.

Wear a tin-foil hat in the interim. This is advice from the Mother Ship.

FYI.

Re: seasonal hold

Luddite — Wed, 09 Sep 2015 19:49:33 GMT

@Martin No wonder I was getting headaches; thought it was the stress of being pleasant and uncritical. Onward with tin!

Re: seasonal hold

deltatux — Thu, 10 Sep 2015 01:35:25 GMT

@Luddite wrote:
@deltatux While I do agree with you, as I previously posted 10 day with text only = $10 and account expires 100 days after payment. Pay again after, say, 95 days and you get a hold of 2 X 95 = 190 days for $20. This doesn't seem excessively onerous just annoying to remember to make payment on time.

While this method is cheaper, this may be an issue for those who go out of country for months on end and may not have access to the Internet or may forget about renewing their price plans.

I really hope Public Mobile will do it so that all you need to do is pay the base fare to keep the line active even if no services are being used.

Re: seasonal hold

makkahn28 — Thu, 10 Sep 2015 01:37:42 GMT

I am sure it will happen. PM can certainly use the additional tools to add for its guests to use

Re: seasonal hold

coolgod — Mon, 04 Apr 2016 18:49:14 GMT

Hi everyone I am a little confused about how the 10 day plan with text only works. So my current 90 day regular plan expires on may 20th. I have autopay on currently. I will be out of the country from may to august. So if I switch to the 10 day plan after my currently plan do I need to turn off autopay then? Like Public mobile won't automatically give me 10 day plans without me paying them for the first 10 day plan right? So as long as I pay them for the first 10 day plan before may20th + 100 days my account will be fine?

Re: seasonal hold

Martin — Mon, 04 Apr 2016 18:59:33 GMT

Hi @coolgod,

After all is said and done, accounts are permanently deleted on the 91st day following plan expiry. Let the preceding inform your decisions regarding auto-pay and other matters.Disable auto-pay if that won't result in the 91st day being reached.
FYI.