topic Re: Help !!!! in Get Support

Help !!!!

Largojo — Wed, 05 Jan 2022 11:08:10 GMT

Hi guys I need help with the process to switch companies I ported my number from telus to public mobile, I went to the process I choosed the plan and after i got a error, I got charged the monthly plan by public mobile on my credit card, but I couldn't finish the process, I got stoked in the middle, i dont have user and password to go through my account and also I have not service !!!!what should I do? Thank you !

Re: Help !!!!

kselmak — Sat, 27 Jul 2019 13:34:21 GMT

If your card it's charged you most likely are switched successfully

You don't create the self serve profile right away, it's done after, but you do specify your email. So please go ahead and create it

Your old sim may still be working while the port it's going on, you should try it

Re: Help !!!!

GR — Sat, 27 Jul 2019 13:33:06 GMT

Sounds like you'll have to message the moderator_team to get that fixed up. The Sim card doesn't work in your phone right?

Re: Help !!!!

Largojo — Sat, 27 Jul 2019 13:34:45 GMT

It shows me emergency calls only.

Re: Help !!!!

GR — Sat, 27 Jul 2019 13:37:01 GMT

Did you try restarting your phone?

Re: Help !!!!

kselmak — Sat, 27 Jul 2019 13:45:26 GMT

@Largojo wrote:
It shows me emergency calls only.

Your new sim or old sim?

If that's your old sim that means you ported and you should use the new sim

You should go ahead and create your self serve account, you will have option to do it if you click on my account in the top right corner

Re: Help !!!!

Largojo — Sat, 27 Jul 2019 14:11:57 GMT

Both sim cards dont work anymore

Re: Help !!!!

GR — Sat, 27 Jul 2019 14:21:05 GMT

You'll have to message the moderator_team to get them to fix it. It might take up to 48 hours to hear back from them

Re: Help !!!!

Largojo — Sat, 27 Jul 2019 14:30:43 GMT

I did it, and still the same "emergency calls"

Re: Help !!!!

Largojo — Sat, 27 Jul 2019 14:31:38 GMT

How I message them ?

Re: Help !!!!

kselmak — Sat, 27 Jul 2019 14:34:25 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You may have to wait they seem to be busy

Inn a meantime download textnow they will give you alternative Canadian number ave unlimited text an call to North America when you have access to wifi

Re: Help !!!!

Anonymous — Sat, 27 Jul 2019 14:33:49 GMT

@Largojo wrote:
How I message them ?

@Moderator_Team < Click this.

Edit: ninja'd 🙂

Re: Help !!!!

GR — Sat, 27 Jul 2019 14:34:07 GMT

Click on the envelope on the right hand top of the page and write a message to moderator_team and describe your problem

Re: Help !!!!

litt007 — Sun, 04 Aug 2019 17:28:55 GMT

In order to port (transfer) your existing # with another carrier over to PM, that number (account) needs to remain active during the port to be successful. If the account got deactivated before the port was completed, you will need to reactivate it. As well, you will likely also need to private message the Moderators so that they may assist. Be advised the moderators are busy and it may take a day or so before they get back to you. Be sure to provide them all the info such as the old account #, name, and line #, as well as your new PM acccount and new number. Hope this helps.

Re: Help !!!!

computergeek541 — Sun, 04 Aug 2019 20:50:00 GMT

@litt007 wrote:
In order to port (transfer) your existing # with another carrier over to PM, that number (account) needs to remain active during the port to be successful. If the account got deactivated before the port was completed, you will need to reactivate it. As well, you will likely also need to private message the Moderators so that they may assist. Be advised the moderators are busy and it may take a day or so before they get back to you. Be sure to provide them all the info such as the old account #, name, and line #, as well as your new PM acccount and new number. Hope this helps.

This thread has had no activity for more than 8 days. I would imagine that the member hasn't said anything since then, this issue has likely already been resolved.