topic Re: Porting incomplete in Get Support

Porting incomplete

sabaa782 — Wed, 05 Jan 2022 11:08:07 GMT

I had switched over to Public from Freedom Mobile yesturday and I still do not recieve calls, text and I'm also not able to text most of my contacts. I am able to make a few outgoing calls. How can this be rectified?

Re: Porting incomplete

GR — Sat, 27 Jul 2019 13:31:34 GMT

Was your credit card charged and did you receive an email that your account was created?

Re: Porting incomplete

gewlph — Sat, 27 Jul 2019 13:33:56 GMT

did you provide public mobile your imei or account number when porting?

Re: Porting incomplete

kselmak — Sat, 27 Jul 2019 13:58:20 GMT

Looks like the port it's stuck, mine took almost 24 hours from freedom mobile. Luckily i don't have to contact the moderators, but you may want to as cell port should be faster

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting incomplete

ChuckYeah — Sat, 27 Jul 2019 14:53:45 GMT

Is your old account still active? Try your old sim and see if it is still functioning. If it is, you can use your old plan until your port completes.