topic Re: Alternate number rejected in Get Support

Alternate number rejected

Isobiewski — Wed, 05 Jan 2022 11:08:03 GMT

I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.

Re: Alternate number rejected

Anonymous — Sat, 27 Jul 2019 05:52:38 GMT

@Isobiewski wrote:
I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.

It's not actually a required field. Are you intending to transfer a number?

Edit: You could also try a different browser or use incognito/privacy mode.

Re: Alternate number rejected

computergeek541 — Sat, 27 Jul 2019 06:08:21 GMT

@Isobiewski wrote:
I tried to clear all cookies and cache and nothing has worked. Keep getting the same error.

Are you getting an error saying something about regex?

Re: Alternate number rejected

Alex888 — Sat, 27 Jul 2019 11:47:07 GMT

@Isobiewski If you have changed your number once already in the last 30 days you will not be able to change it again yet.

Re: Alternate number rejected

will13am — Sat, 27 Jul 2019 14:37:44 GMT

@Isobiewski , if you are having problems adding the alternate number during activation, skip it. You can go back and edit your profile information and add it later. For the number porting screen, alternate number is a mandatory field. IIRC, you enter the alternate number as a 10 digits in the number porting screen without any hyphens.

Re: Alternate number rejected

Isobiewski — Sat, 27 Jul 2019 18:52:14 GMT

Yes. I tried to clear all cookies and cache and i get the same message. I tried differnt phone numbers and i tried to leave it blank but i get tge same message. I ready to quit on Public mobile. Seems like this issue is soooo common and they dont have a real fix.