topic Re: Unable to process transaction in Get Support

Unable to process transaction

mozziliac — Wed, 05 Jan 2022 11:07:56 GMT

Hey there!

Im having troubles reactivating my account.

I currently do not have any other credit cards to try out.

Im constantly getting a "Unable to process transaction" error.

Possibly due to excessively trying to pay my bill.

Any way to make progress with this?

Re: Unable to process transaction

mimmo — Fri, 16 Nov 2018 04:22:53 GMT

@mozziliacbuy a voucher from recharge.com (they charge a service fee but no taxes) use that voucher to reactivate your account. then deal with adding teh credit card.

Re: Unable to process transaction

mimmo — Fri, 16 Nov 2018 04:24:18 GMT

common credit card issues are:

ensure self serve address and credit acrd address are the same

leave out apartment or unit number

leave out last digit of postal code

Re: Unable to process transaction

Dunkman — Fri, 16 Nov 2018 04:30:09 GMT

@mozziliac

Since the website is finicky, you can also try a different web browser, clearing cache or incognito/privacy mode. The address should be exactly as the credit card billing.

Re: Unable to process transaction

mozziliac — Fri, 16 Nov 2018 04:31:48 GMT

Thank you for the suggestions,

Ive tried doing all of that in one go and each seperately.
Unfortunately it didnt work.

Thank you though !

Re: Unable to process transaction

mozziliac — Fri, 16 Nov 2018 04:33:12 GMT

Hey, thank you for replying.

Ive used three different browsers at home and on different wifi's. Including VPNs 😞

No go 😕 along with the address thing as well

thank you again 🙂

Re: Unable to process transaction

mimmo — Fri, 16 Nov 2018 04:35:54 GMT

@mozziliacvouchers from a retail store or from recharge.com are your best options.

Re: Unable to process transaction

Anonymous — Fri, 16 Nov 2018 04:37:06 GMT

@mimmo wrote:
common credit card issues are:

ensure self serve address and credit acrd address are the same
leave out apartment or unit number
leave out last digit of postal code

Additionally, take out the middle space of the postal code and keep the last digit.

Also, remove the current credit card completely and re-do it all.

Re: Unable to process transaction

mozziliac — Fri, 16 Nov 2018 04:37:13 GMT

Alright thank you,

Just as you replied, I tried using a friend's visa, and It worked.

Could It be possible that my Visa is blacklisted due to using it too many times?

Re: Unable to process transaction

mozziliac — Fri, 16 Nov 2018 04:37:57 GMT

looks like a no go for both of those,

thank you though!

Re: Unable to process transaction

Anonymous — Fri, 16 Nov 2018 04:40:35 GMT

@mozziliac wrote:
Alright thank you,

Just as you replied, I tried using a friend's visa, and It worked.

Could It be possible that my Visa is blacklisted due to using it too many times?

I seem to think I've read about something like that here. They probably think it's a security breach and lock you out like password attempts.

Good you got it working and how nice of your friend.

Re: Unable to process transaction

Dunkman — Fri, 16 Nov 2018 04:55:23 GMT

@mozziliac

Sometimes, you might want to wait a few hours or even tomorrow morning to re-try again with your own credit card, Use the same browser as you did with your friend's credit card.

You could also call your credit card company to see if public mobile attempted to access your card.