topic Re: Data Usage Anamoly in Get Support

Data Usage Anamoly

dtops — Wed, 05 Jan 2022 11:07:53 GMT

Hi, I just started a new month and my data usage stats don't make sense

I shouldn't already have used any of the the flash sale 5GB bonus data but the website

is showing that I have.

Any help would be appreciated.

Data & Add-Ons Amount Used
500MB + 500MB at 3G Speed
188.403 / 1024 MB
Flash Sale 5GB bonus
615.053 / 5120 MB

thanks,

David

Re: Data Usage Anamoly

GinYVR — Sat, 27 Jul 2019 03:03:28 GMT

@dtopsIs your plan a 1 time bonus of 5GB or a recurring one? If it is 1 time then past month's usage will count against your data bucket.

Re: Data Usage Anamoly

hairbag1 — Sat, 27 Jul 2019 03:14:18 GMT

Looks like maybe before your last renewal...you used up all your regular data and went into the 5GB Bonus data by that much.

Sound about right ?

Re: Data Usage Anamoly

Anonymous — Sat, 27 Jul 2019 03:16:09 GMT

@dtops wrote:
Hi, I just started a new month and my data usage stats don't make sense
I shouldn't already have used any of the the flash sale 5GB bonus data but the website
is showing that I have.
Any help would be appreciated.

Data & Add-Ons Amount Used
500MB + 500MB at 3G Speed
188.403 / 1024 MB
Flash Sale 5GB bonus
615.053 / 5120 MB
thanks,
David

Maybe you used 1024 + 615 last month and now your new month you've returned to use 188 of the 1024.

Re: Data Usage Anamoly

geopublic — Sat, 27 Jul 2019 03:57:07 GMT

@dtops wrote:
Hi, I just started a new month and my data usage stats don't make sense
I shouldn't already have used any of the the flash sale 5GB bonus data but the website
is showing that I have.
Any help would be appreciated.

Data & Add-Ons Amount Used
500MB + 500MB at 3G Speed
188.403 / 1024 MB
Flash Sale 5GB bonus
615.053 / 5120 MB
thanks,
David

@dtops The only explanation that I would suggest is that if one of your apps is setup for HD video and you have LTE data then it's logical that it will use the data from the LTE bucket instead of the LTE+ (3G) bucket. Two different buckets not the same.

Data & Add-Ons	Amount Used
500MB + 500MB at 3G Speed	188.403 / 1024 MB
Flash Sale 5GB bonus	615.053 / 5120 MB