topic Re: Porting problem in Get Support

Porting problem

Mrshilltop — Wed, 05 Jan 2022 11:07:51 GMT

I signed up for PM while my cell phone number from rogers was inactive. I then got the card in the mail and realized i had to reactivate my number before porting. Now it doesn't work, what do i need to do?

Re: Porting problem

geopublic — Sat, 27 Jul 2019 02:35:04 GMT

@Mrshilltop wrote:
I signed up for PM while my cell phone number from rogers was inactive. I then got the card in the mail and realized i had to reactivate my number before porting. Now it doesn't work, what do i need to do?

@Mrshilltop Do you still want to port the number from Rogers?

Re: Porting problem

Mrshilltop — Sat, 27 Jul 2019 02:38:03 GMT

Yes, my account for PM is all set up. I just need my phone number properly ported to PM from rogers.

Re: Porting problem

ShawnC13 — Sat, 27 Jul 2019 02:49:55 GMT

@Mrshilltop wrote:
Yes, my account for PM is all set up. I just need my phone number properly ported to PM from rogers.

How long ago did you start the port from Rogers? They have been known to hold onto the request until a retention agent tries to keep you.

Re: Porting problem

oglat — Sat, 27 Jul 2019 02:54:48 GMT

You could contact Rogers and see if you can get your number. You would probably have to sign up with them again. I'm not sure how it works as I remember long time ago bell rep told me they they don't through the number back into the pool so that the new customer doesn't start receiving calls from everybody who has it in their phonobook and I believe she said it takes 90 days for the number to become available for the new user.

But this was long long time ago and I have feeling things changed since then.

Give it a call and see if it was assigned and if not try to get it again