topic Re: Poor to No Reception at home in Get Support

Poor to No Reception at home

Nats3 — Wed, 05 Jan 2022 11:07:17 GMT

I've been with Public Mobile for almost 3 years and I've had no issues until about a month ago. When at home my reception drops considerably. When in the basement I will have 1 bar or no connection. When in the kitchen above ground I will have anywhere from 1-3 bars and will not receive calls or when speaking to someone they can't hear me. I have no idea why and it's starting to get frustrating. The only thing that has changed was that I switched from one PM plan to another in August. I have the Samsung Note4 and no other unlocked phone to test the sim card in (I've been reading some posts). I'm desperate to find a resolution.

Re: Poor to No Reception at home

Luddite — Wed, 14 Nov 2018 19:04:25 GMT

Try setting the phone to 3G instead of LTE/Auto. Works better where I live.

Re: Poor to No Reception at home

Nats3 — Wed, 14 Nov 2018 19:13:30 GMT

I'm assuming your suggesting I go into "Mobile Networks" and change the Network Mode. I've switched them back and forth and neither works well. LTE/WCDMA/GSM (auto connection) and/or WCDMA/GSM (auto connect)

Re: Poor to No Reception at home

Anonymous — Wed, 14 Nov 2018 19:22:01 GMT

i have the same issues befoer when i did exchange Sim Card, is fix it

you have to try exchange your Sim Card.

Good Luck

Re: Poor to No Reception at home

Luddite — Wed, 14 Nov 2018 19:53:27 GMT

Keep walking around your neighbourhood to confirm it's a very specific locale. If it is more general perhaps the phone is failing.

Anyway, changing plans would have no affect on reception.

Re: Poor to No Reception at home

Nats3 — Thu, 15 Nov 2018 16:44:53 GMT

So far it seems like its just when I'm at home. I have full bars once outside my house. I ended up doing a factor reset (not necessairly for this issue) and it didn't seem to make any difference with my reception. Possibly changing the sim card can fix this issue?

Re: Poor to No Reception at home

Nats3 — Thu, 15 Nov 2018 16:46:05 GMT

So you just replaced the old sim card with a new one... and everything was fine.... Did you have to do anything else?

Re: Poor to No Reception at home

Nasmerk — Sat, 17 Nov 2018 00:51:02 GMT

It's interesting