topic Re: Data stopped working in Get Support

Data stopped working

Araray — Wed, 05 Jan 2022 11:07:10 GMT

I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now data doesn’t work. I have an iPhone 6S.

Any suggestions. Would be appreciated.

Re: Data stopped working

Triguy — Fri, 26 Jul 2019 17:38:49 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone.

If you still have problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data stopped working

XionBunny — Fri, 26 Jul 2019 17:44:52 GMT

@Araray wrote:
I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now data doesn’t work. I have an iPhone 6S.
Any suggestions. Would be appreciated.

There is also a chance you used it up and the website hasn't updated to reflect it, I'd suggest checking again in a few hours before trying troubleshooting or contacting moderators.

Re: Data stopped working

ShawnC13 — Fri, 26 Jul 2019 17:44:52 GMT

@Araray wrote:
I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now data doesn’t work. I have an iPhone 6S.
Any suggestions. Would be appreciated.

So data is still showing in the add-on section of your overview page in the self-serve? I am not sure if data usage updates in real time or only a couple times a day. Have you checked to see to make sure you haven't used up all your data and it just hadn't updated when you logged in and checked

Re: Data stopped working

hycm53 — Fri, 26 Jul 2019 17:45:51 GMT

@Araray wrote:
I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now data doesn’t work. I have an iPhone 6S.
Any suggestions. Would be appreciated.

Power off phone for 30 seconds or more then power on, hopefully will help.

Re: Data stopped working

Araray — Fri, 26 Jul 2019 17:59:43 GMT

The 30 second restart worked!

Thanks for all the responses.

In this case, I hadn’t used up all the data (know that for sure only because it took me a few days to get around to the help community).