topic Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber in Get Support

Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Wed, 05 Jan 2022 11:07:07 GMT

Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1.

I click on Create Account and am taken to Step 1 - I enter my phone number, then click Submit, next I recieve a text from PM with the 6 digit code. I enter the code and click Verify Code. I get a banner message that says "Your code has been validated, please click Continue". When I click continue the banner message turns grey and changes to "SelfRegistration/InvalidMobileNumber"

Things I have done;

- I bought the SIM and had it activiated in store

- I received emails and texts from PM telling me the account has been activated.

- I can send/receive texts and calls from this number

- I have tried different browsers including Chrome Incognito mode

Any help is appreciated

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Triguy — Fri, 26 Jul 2019 17:22:44 GMT

Try clearing your cache and restart your computer.

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Recovery — Fri, 26 Jul 2019 17:26:55 GMT

As @Triguy suggested, try clearing cache or using incognito/private mode on Chrome. If that does not work, you can send a message to the Moderators for further assistance.

To send the Moderators a message, you can use the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ShawnC13 — Fri, 26 Jul 2019 17:25:59 GMT

@ighsawI have no experience with setting up a self serve account after retail activations I have only done online activations. If you are getting this error I would suggest waiting and hour or so and trying again to see if will reset and allow you to move forward. When you do try again I would again use incognito or private browsing. If you still find you are getting errors you should contact the Moderator team.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Fri, 26 Jul 2019 17:32:06 GMT

I have tried different computers, and retried every hour all day today. I have been using Chrome Incognito every time. I will send a message then follow up here if I get a solution.

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Anonymous — Fri, 26 Jul 2019 17:34:47 GMT

Have you tried actually logging in? I've also never activated in store with PM so I'm not sure how far in you got with this part.

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Fri, 26 Jul 2019 17:44:50 GMT

Yes I have tried logging in, i get a message that the username (email address) is invalid - because a self serve account has never been setup for it yet.

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

geopublic — Fri, 26 Jul 2019 17:51:10 GMT

@ighsaw wrote:
Yes I have tried logging in, i get a message that the username (email address) is invalid - because a self serve account has never been setup for it yet.

@ighsaw Did you use a unique email when setting up at the store or one that you have used for one of your other PM accounts?

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Maple98 — Fri, 26 Jul 2019 17:54:41 GMT

Are you using the same email address you provided to the store, & received your PM welcome emails through, when your account was activated? Or are you trying to use a different email to set up your self serve account online?

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

hycm53 — Fri, 26 Jul 2019 17:55:21 GMT

@ighsaw wrote:
Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1.
I click on Create Account and am taken to Step 1 - I enter my phone number, then click Submit, next I recieve a text from PM with the 6 digit code. I enter the code and click Verify Code. I get a banner message that says "Your code has been validated, please click Continue". When I click continue the banner message turns grey and changes to "SelfRegistration/InvalidMobileNumber"
Things I have done;
- I bought the SIM and had it activiated in store
- I received emails and texts from PM telling me the account has been activated.
- I can send/receive texts and calls from this number
- I have tried different browsers including Chrome Incognito mode
Any help is appreciated

Make sure enter your family memeber's phone number, not your phone number!

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Fri, 26 Jul 2019 17:58:59 GMT

Yes I am entering the new family memebers number, trying to setup a completely new self serve account for a completely new number.

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Sat, 27 Jul 2019 15:08:43 GMT

Yes I used a unique email from my first account

Re: Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

ighsaw — Sat, 27 Jul 2019 15:10:11 GMT

I don't get to step 2 to supply the email I gave at the store. I get the error on step 1 after I enter the phone number and code that was texted to me from PM