topic Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!! in Get Support

I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 05 Jan 2022 11:07:08 GMT

Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

popping — Wed, 14 Nov 2018 03:45:18 GMT

@Marabls wrote:
Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

There may be a holding period before you can use the topup voucher.

Is the CT cashier saying anything that you have to wait before using the voucher?

You can send a private message to moderator for help. But the wait time is 48 - 72 hours.

Do you have friend or family with credit card to order online for you?

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

hairbag1 — Wed, 14 Nov 2018 03:47:46 GMT

You could try calling the *611 and see if they'll take the voucher that way. Good luck.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Anonymous — Wed, 14 Nov 2018 03:49:37 GMT

@Marabls wrote:
Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

Do you have a working Paypal account?

recharge.com takes Paypal.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

popping — Wed, 14 Nov 2018 03:51:52 GMT

@Anonymous wrote:
@Marabls wrote:
Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!
Do you have a working Paypal account?
recharge.com takes Paypal.

Great suggestion as PayPal can take money from bank account.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 03:52:27 GMT

No I can't ask anyone for a credit card, I bought the voucher today but the clerk didn't know anything about it.

Two months ago I bought a voucher at London drugs and it worked straight away.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 03:53:33 GMT

I tried 4, 5 times already and it's not working, not through the phone, not online 😞

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

popping — Wed, 14 Nov 2018 03:58:09 GMT

@Marabls wrote:
No I can't ask anyone for a credit card, I bought the voucher today but the clerk didn't know anything about it.
Two months ago I bought a voucher at London drugs and it worked straight away.

Moderator wait time is 48 - 72 hours.

You may want to get a voucher at London Drug again and get your account renewed ASAP. Moderator can sort out your CT voucher in a few days and you will get the credit for your next renewal.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Anonymous — Wed, 14 Nov 2018 03:59:10 GMT

@Marabls wrote:
No I can't ask anyone for a credit card, I bought the voucher today but the clerk didn't know anything about it.
Two months ago I bought a voucher at London drugs and it worked straight away.

This is the rumour. Some vendors may not reconcile their terminals until some unknown time after you've bought the voucher. It sucks. A lesson would be to not try to pay for the renewal on the very last day. Shouldn't be of course.

Then there have been reports of vouchers not working at all even after some passage of time. It sucks. Luckily though, unused vouchers don't have an expiry. I held onto one for a couple months then finally used it.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

mimmo — Wed, 14 Nov 2018 04:00:27 GMT

@Marabls my only suggestion is to go buy another voucher and reload with that one.

after message the mods with the details of this voucher. This same thing happened to me 2 months back, but with a $100 voucher. reply from mods was we will investgate and we will reply 5-10 buisness days. i now have a $100 credit sitting as available balance in that account. maybe buy voucher of smaller denominations aswell in case the same thing happens....

best of luck.

@Alan_K any idea why this voucher issue keeps popping up?

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 04:10:34 GMT

Thanks everybody for the reply. I sent a message to the moderator, so hopefully I will get an answer soon.

ARGH!

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

mimmo — Wed, 14 Nov 2018 04:12:17 GMT

@Marabls wrote:
Thanks everybody for the reply. I sent a message to the moderator, so hopefully I will get an answer soon.
ARGH!

Do let us know. but recently mods have been replying 3-4 days after receiving messages

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 04:24:37 GMT

My plan is expired now , what happens now? When I recharge I will get my plan back like before?

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

mimmo — Wed, 14 Nov 2018 04:27:56 GMT

@Marabls wrote:
My plan is expired now , what happens now? When I recharge I will get my plan back like before?

yes you keep the plan until you change it or until 90 have passed.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

popping — Wed, 14 Nov 2018 04:32:47 GMT

@Marabls wrote:
My plan is expired now , what happens now? When I recharge I will get my plan back like before?

What is the payment due date shown on your self-serve overview page?

For Nov 13, you renewal date is tomorrow. Although your account is expired right now, you still have time to put money in your account before midnight. I assume that you are living in the west as you purchase voucher at London Drug.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Anonymous — Wed, 14 Nov 2018 04:41:20 GMT

@Marabls wrote:
My plan is expired now , what happens now? When I recharge I will get my plan back like before?

This is the last day of your pre-paid service. Your phone should work until 00:00 ET and maybe even upwards to 2am ET. That's when it really wants money. At 00:00 ET it'll go into suspension. If you can't do a credit card top-up or a voucher from wherever then it will stay suspended and turn off services after 2am ET. But you have up to 90 says to renew with all that you have. If you used someone as a referral then they will lose the $1 by way of your referral until you renew.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

TK123 — Wed, 14 Nov 2018 05:30:59 GMT

Go back to Canadian Tire and complain. Ask for a refund.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 06:01:10 GMT

@popping wrote:
@Marabls wrote:
My plan is expired now , what happens now? When I recharge I will get my plan back like before?
What is the payment due date shown on your self-serve overview page?

For Nov 13, you renewal date is tomorrow. Although your account is expired right now, you still have time to put money in your account before midnight. I assume that you are living in the west as you purchase voucher at London Drug.

I should pay today, on my account says that the plan is expired because I didnt pay.

I'm in the Yukon right now, I bought the voucher at London drugs when I was in Vancouver, but here in Whitehorse there is just Canadian tire.

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Marabls — Wed, 14 Nov 2018 06:04:25 GMT

@Anonymous wrote:
@Marabls wrote:
My plan is expired now , what happens now? When I recharge I will get my plan back like before?
This is the last day of your pre-paid service. Your phone should work until 00:00 ET and maybe even upwards to 2am ET. That's when it really wants money. At 00:00 ET it'll go into suspension. If you can't do a credit card top-up or a voucher from wherever then it will stay suspended and turn off services after 2am ET. But you have up to 90 says to renew with all that you have. If you used someone as a referral then they will lose the $1 by way of your referral until you renew.

So can I receive phone calls??

Re: I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Anonymous — Wed, 14 Nov 2018 06:09:21 GMT

@Marabls wrote:

So I can't receive phone call??

Correct. After around 2am ET, if you haven't paid then your service will stop. That's the essence of pre-paid.

Edit: You edited your post 🙂 No. See above.

You're in suspended state right now but it's more of a pending state when it's the overnight of the renewal rather than full-on suspended that happens later.