topic Re: How can I cancel my plan (that is never activated) in Get Support

How can I cancel my plan (that is never activated)

Niousha — Wed, 05 Jan 2022 11:07:05 GMT

Hi,

I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Re: How can I cancel my plan (that is never activated)

missorange — Fri, 26 Jul 2019 16:51:11 GMT

This is prepaid service, no refund. Normally you should get reply within 48 hours, you did not port successfully maybe. If you want to cancel, make sure you remove the credit card,

Re: How can I cancel my plan (that is never activated)

Triguy — Fri, 26 Jul 2019 18:13:18 GMT

PM accounts are prepaid so no guarantee of getting a refund. What brand and model of phone do you have ?

Re: How can I cancel my plan (that is never activated)

ShawnC13 — Fri, 26 Jul 2019 16:50:49 GMT

@Niousha wrote:
Hi,
I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Did you port in a number when you activated the sim? What type of phone are you using and is it unlocked?

Re: How can I cancel my plan (that is never activated)

hairbag1 — Fri, 26 Jul 2019 17:30:57 GMT

@Niousha wrote:
Hi,
I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Take your credit card info off from your account. Then just let the plan expire....after plan expires, it'll close the account and number after 90 days have elapsed.

You can ask for a refund, but PM philosophy is no refunds...but ask anyway.

Or...help us help you. Answer the few questions from previous Forum members.

Did you check to make sure your phone is compatible here at PM ? What kinda phone is it ?

Is the phone unlocked ? When you log into My Account, is it Active ?

Re: How can I cancel my plan (that is never activated)

hycm53 — Fri, 26 Jul 2019 17:39:15 GMT

@Niousha wrote:
Hi,
I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Make sure your phone is unlocked and phone is compartible with PM:

https://willmyphonework.net/

https://www.kimovil.com/en/frequency-checker/CA

Power off your phone and take SIM out for 15 minutes or more and put SIM in and power on your phone. If still does'nt work reset network setting:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: How can I cancel my plan (that is never activated)

geopublic — Fri, 26 Jul 2019 17:55:20 GMT

@Niousha wrote:
Hi,
I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

@Niousha If you get no signal how do you know that the card was activated? Were you able to create a selfserve account? If not, it's possible that the card has not been activated. Yes, no?

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 18:06:32 GMT

I have created the account, activated the card, but am not getting any signal, and have not got any help/feedback from moderators.(Money has been withdrawn from my account)

Re: How can I cancel my plan (that is never activated)

ShawnC13 — Fri, 26 Jul 2019 18:09:30 GMT

@Niousha wrote:
I have created the account, activated the card, but am not getting any signal, and have not got any help/feedback from moderators.(Money has been withdrawn from my account)

What type of phone are you using?? We need to know what bands it supports to see if it has the same bands as what PM works on.

You could try the lost stolen phone *trick* Log in and report phone lost wait 5 minutes or so and log back in and report it found. This de-activates and reactivates your sim and may give it the kick it needs. But if you could let us know what type of phone you have that would help us. Or has this phone worked on the Telus or Bell networks before coming to PM?

Re: How can I cancel my plan (that is never activated)

hairbag1 — Fri, 26 Jul 2019 18:36:09 GMT

@Niousha wrote:
I have created the account, activated the card, but am not getting any signal, and have not got any help/feedback from moderators.(Money has been withdrawn from my account)

The moderators are extremely busy, as you've experienced, but help is at your keyboard. Answer a few basic questions from previous postings and we can quite likely fix your concern...or at least give you some helpful hints on how to proceed.

Your symptoms sounds like something we've helped others find resolution for.

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 19:45:44 GMT

The phone is an iphone XS

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 19:48:52 GMT

Phone is unlocked, works fine with my friend's sim card

I asked for a new number when activated.

Funny think is I called the number assigned to me and someone answered. So I went to setting and changed the number. I am able to de-activate and re-activate using stolen option in website.

Re: How can I cancel my plan (that is never activated)

geopublic — Fri, 26 Jul 2019 19:51:22 GMT

@Niousha wrote:
I have created the account, activated the card, but am not getting any signal, and have not got any help/feedback from moderators.(Money has been withdrawn from my account)

@Niousha While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

If that doesn't work then login to your itunes via WifI just in case in needs to update the carrier settings.

Also it is recommended to reset your network settings.

Edit: When in selfserve if you select the Plan & add-ons tab is it showing the correct phone number?

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 19:51:06 GMT

I have done all of those, still says no signal. And when I call the number it says not in service.

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 19:56:01 GMT

selferve works, money is withdrwan from my account, I can de-activate and re-activate using stolen feature. When I dial the number says not in service.

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 19:56:49 GMT

Yes, it does.

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 20:24:58 GMT

@geopublic : Yes it does.Also Lost/Stolen option didn't help. And when I call the number assigned to me, still says number not in service.

Re: How can I cancel my plan (that is never activated)

geopublic — Fri, 26 Jul 2019 20:31:25 GMT

@Niousha wrote:
@geopublic : Yes it does.Also Lost/Stolen option didn't help. And when I call the number assigned to me, still says number not in service.

@Niousha Ok, sometimes during account activation there are issues and an account doesn't get provisioned properly. In that case the Moderator Team needs to reset the account from their end to resolve the problem. It appears that your account is one of those unlucky ones The moderators should be able to fix it. You just need to be patient.

In the meantime, power down the phone remove the sim and wait for about 15 minutes and try it again.

Re: How can I cancel my plan (that is never activated)

Niousha — Fri, 26 Jul 2019 20:55:26 GMT

@CS_Agent Please help.

Re: How can I cancel my plan (that is never activated)

djeclipse — Fri, 26 Jul 2019 22:04:54 GMT

Wow,

I am astonished at the horific customer support public mobile has.

I understand they are a budget phone carrier but literally 0 way of contacting a real person to get a simple problem taken care of in a few minutes?

Why would anyone use Public Mbile in the first palce? Are we so over charged by the big 3 carriers that we will accept literally NO custoemr support/ help at all to save a few bucks on cell phone service?

The OP paid for a service and did not receive it, is told he can not get a refund? This is outright THEFT!

What a joke.