topic Re: Making an account in Get Support

Making an account

Sebapotes1 — Wed, 05 Jan 2022 11:06:52 GMT

I have not made an account and my sim card stopped working i need to mmake an account and transfer my sim card over but i cant make an account because my sim card doesnt work help please

Re: Making an account

mimmo — Tue, 13 Nov 2018 02:46:58 GMT

Can you call 611 from phone? Buy a voucher from recharge.com and top up via 611.

Mods are taking 3-4 days to reply.

Re: Making an account

Dunkman — Tue, 13 Nov 2018 02:47:04 GMT

@Sebapotes1

To set up a self service account, you will need an active phone number to receive the welcome text to confirm the new account set up. If your SIM card is defective, you will not be able to receive the text.

You will need to private message a moderator, but unfortunatley, the wait times are 2-4 days...

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.