topic Re: Adding money on for minutes in Get Support

Adding money on for minutes

connels — Wed, 05 Jan 2022 11:06:40 GMT

I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?

Re: Adding money on for minutes

Anonymous — Mon, 12 Nov 2018 17:26:31 GMT

@connels wrote:
I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?

Is your plan active or suspended?

Are you on the $10 plan?

Public Mobile doesn't do minutes per se. You add value to your account and then buy add-ons or renew (or change) your service.

You can buy the 200 minute add-on with your $10.

Re: Adding money on for minutes

ShawnC13 — Mon, 12 Nov 2018 17:25:56 GMT

@connels wrote:
I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?

What is your original plan?

Re: Adding money on for minutes

krazykiwi — Mon, 12 Nov 2018 17:27:24 GMT

@connels wrote:
I just added $10 to my account for minutes and the plan includes Canada wide calling but it says I can't make calls and need a long distance add on. Please tell me I just blew 10 for nothing. What can I do?

Hi,

There is no $10 minute add-on, did you actually purchase the add-on? Is it showing in your self serve account under add-ons?

Adding an add-on is a 2 step process so you may just have added money to your account which will get applied to your next plan renewal.

Re: Adding money on for minutes

connels — Mon, 12 Nov 2018 17:27:20 GMT

My plan was suspended and I changed my plan to 10 so I could get minutes and it's Canada wide

Re: Adding money on for minutes

connels — Mon, 12 Nov 2018 17:28:11 GMT

How?

Re: Adding money on for minutes

krazykiwi — Mon, 12 Nov 2018 17:31:05 GMT

@connels wrote:
How?

How what?

The add-on does not expire, it rolls over to your next cycle until used up. So if you did get an add-on you may want to keep it for safety. Better than running out and needing to renew plan early.

Re: Adding money on for minutes

popping — Mon, 12 Nov 2018 17:31:47 GMT

@connels wrote:
How?

Follows the instruction in the follwoing link to change your plan to $10.

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671

Re: Adding money on for minutes

ShawnC13 — Mon, 12 Nov 2018 17:31:53 GMT

@connels wrote:
How?

Read this thread on how to change your plan when your account is suspended. https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671

Re: Adding money on for minutes

connels — Mon, 12 Nov 2018 17:33:00 GMT

How do I get the 200 minutes for $10?

Re: Adding money on for minutes

Anonymous — Mon, 12 Nov 2018 17:33:36 GMT

@connels wrote:
How?

How what? indeed. It's usually helpful to indicate in your post who you're saying something to.

So your plan suspended. Are you saying you changed it to the $10 plan? And you had put the money into your account? And does it say active now? But you're not getting any service?

If so then try the lost/stolen trick to maybe get it working again.

Re: Adding money on for minutes

ShawnC13 — Mon, 12 Nov 2018 17:37:27 GMT

@connels wrote:
How do I get the 200 minutes for $10?

It is in the add-on section and it is 200 North American minutes for $8. But your account needs to be active first for anything to work

Re: Adding money on for minutes

Anonymous — Mon, 12 Nov 2018 17:35:11 GMT

@connels wrote:
How do I get the 200 minutes for $10?

I think we still need to establish where you're at with your account.

Re: Adding money on for minutes

popping — Mon, 12 Nov 2018 17:36:41 GMT

@connels wrote:
How do I get the 200 minutes for $10?

There is a $8, NOT $10, 200 minutes add-on.

There is a $10 plan with 50 minutes + 50 outgoing texts.

You account is suspened now. You need to change your plan to $10 plan first, using my instruction above, before you can add the $8 200 minutes add-on.

Re: Adding money on for minutes

connels — Mon, 12 Nov 2018 17:37:05 GMT

I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't

Re: Adding money on for minutes

Anonymous — Mon, 12 Nov 2018 17:39:13 GMT

@connels wrote:
I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't

That's what I thought you said.

Is it showing active in the self-serve?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Adding money on for minutes

krazykiwi — Mon, 12 Nov 2018 17:40:46 GMT

@connels wrote:
How do I get the 200 minutes for $10?

Once you have changed to the $10 plan and everything is ok, you just need to make sure you have $8 available in you account then go to add-ons and purchase the 200 North America minutes.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Adding money on for minutes

popping — Mon, 12 Nov 2018 17:42:40 GMT

@connels wrote:
I changed my plan. To the $10 one for the Canada wide calling I believe 50 minutes. So when I try making a call it says it can't

Put a 1 in front of phone number and try again.

If your ignore the warning message, will it continuw to connect?

If not, your account was not provisioned correctly. You can send a private message to moderator. But the wait time is about 48 - 72 hours. You can try the stolen/lost phone trick described in this forum. Do a search for that post.

Re: Adding money on for minutes

connels — Mon, 12 Nov 2018 17:54:49 GMT

Thank you so much! I did the lost/stolen option and resetting and it worked! Thank you Thank you Thank you Thank you! I use this phone for crisis services and needed it desperately to work. This worked perfectly.