topic Umidigi A3 Pro data problem in Get Support

Umidigi A3 Pro data problem

deepg82 — Wed, 05 Jan 2022 11:06:38 GMT

Hello!

I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online.

I saw a similar post on this site. It suggested changing the APN using a Freedom Mobile SIM. I don't have access to one, so is there another way? How do I access the APN settings?

Thanks.

Re: Umidigi A3 Pro data problem

Alex888 — Fri, 26 Jul 2019 01:15:37 GMT

@deepg82 Check the frequencies your phone can use, it may not be compatible. Public Mobile works on these frequencies:
For 3G use (UMTS/HSPA): 850MHz/1900MHz bands
For 4G/LTE use: 1700MHz/2100MHz bands and 700 MHz band
GSM phones are not supported

To change APN settings go to Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign), they should look like:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.

Re: Umidigi A3 Pro data problem

geopublic — Fri, 26 Jul 2019 01:22:12 GMT

@deepg82 wrote:
Hello!

I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online.

I saw a similar post on this site. It suggested changing the APN using a Freedom Mobile SIM. I don't have access to one, so is there another way? How do I access the APN settings?

Thanks.

@deepg82 Umidigi phones do not auto set APN settings for Public Mobile they always create s Telus APN so you need to add it manually before the data will work.

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

Re: Umidigi A3 Pro data problem

Dunkman — Fri, 26 Jul 2019 01:21:24 GMT

@deepg82

Roam mobility SIM card also seems to work to be able to change APN settings.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings-on-Umidigi-A3Pro-cannot-be-edited-makes-mobile-data/m-p/348539#M26193

Re: Umidigi A3 Pro data problem

deepg82 — Fri, 26 Jul 2019 01:24:29 GMT

Thank you! I'll try it.

Re: Umidigi A3 Pro data problem

will13am — Fri, 26 Jul 2019 01:31:42 GMT

If a Freedom SIM card is needed to support the APN editing, just pop by a store. I am sure they have lots of used SIMs kicking around.

Re: Umidigi A3 Pro data problem

geopublic — Fri, 26 Jul 2019 01:33:41 GMT

@deepg82 What version of Android are you running on that phone 8.1 or 9?

Re: Umidigi A3 Pro data problem

computergeek541 — Fri, 26 Jul 2019 01:44:13 GMT

@deepg82 wrote:
Hello!

I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online.

I saw a similar post on this site. It suggested changing the APN using a Freedom Mobile SIM. I don't have access to one, so is there another way? How do I access the APN settings?

Thanks.

As you know, the problem with this phone is with not being to add or change APN settings. Aside from getting another carrier's sim card for which APN changes are allowed, I would sat the other options would be to try some of the command line prompts (I don't have them memorized) or to install custom ROM.

Re: Umidigi A3 Pro data problem

will13am — Fri, 26 Jul 2019 02:04:38 GMT

@computergeek541 wrote:
@deepg82 wrote:
Hello!

I just bought an Umidigi A3 Pro to replace my broken phone. It works great except data. The WI-FI works fine but I have no idea why the data doesn't work. I know I have data because I checked my account online.

I saw a similar post on this site. It suggested changing the APN using a Freedom Mobile SIM. I don't have access to one, so is there another way? How do I access the APN settings?

Thanks.
As you know, the problem with this phone is with not being to add or change APN settings. Aside from getting another carrier's sim card for which APN changes are allowed, I would sat the other options would be to try some of the command line prompts (I don't have them memorized) or to install custom ROM.

+1 on the custom rom. It seems like this phone is well looked after.

https://www.getdroidtips.com/custom-rom-umidigi-a3/

Re: Umidigi A3 Pro data problem

deepg82 — Fri, 26 Jul 2019 19:37:55 GMT

Thanks for all the help. I'll try the Freedom Mobile SIN. I'm not too tech savy so I don't want to try the costom ROM!

Re: Umidigi A3 Pro data problem

deepg82 — Tue, 30 Jul 2019 22:30:40 GMT

I finally got around to trying to fix this data thing. I went to Walmart to pick up a Freedom Mobile SIM. The guy helping me was puzzled as to why I needed a Freedom Mobile SIM. Long story short, he called another associate, and my data works now! All that assosiate did was turn the mobile data on.

I think I was trying to do that at home, while I had WI-FI.. That's why I thought the data wasn't working.

All the APN settings came automatically.

Re: Umidigi A3 Pro data problem

Anonymous — Tue, 30 Jul 2019 22:34:10 GMT

@deepg82 wrote:
I finally got around to trying to fix this data thing. I went to Walmart to pick up a Freedom Mobile SIM. The guy helping me was puzzled as to why I needed a Freedom Mobile SIM. Long story short, he called another associate, and my data works now! All that assosiate did was turn the mobile data on.

I think I was trying to do that at home, while I had WI-FI.. That's why I thought the data wasn't working.

All the APN settings came automatically.

Nope. Not too tech savvy. 🙂

Glad you got it going and thanks for the update.

Re: Umidigi A3 Pro data problem

Cabbagetown — Tue, 22 Oct 2019 20:14:02 GMT

Hiya!

I cannot change the APN settings but am still able to access data and voice with default settings. However, I can only call in 3G. Would I still need to swap SIMs on my A3 Pro to get 4G calling or is this the limitation of this phone?

Re: Umidigi A3 Pro data problem

computergeek541 — Tue, 22 Oct 2019 22:58:03 GMT

@Cabbagetown wrote:
Hiya!
I cannot change the APN settings but am still able to access data and voice with default settings. However, I can only call in 3G. Would I still need to swap SIMs on my A3 Pro to get 4G calling or is this the limitation of this phone?

Public Mobile only allows calls on the "3g" network.

Re: Umidigi A3 Pro data problem

avecchio946 — Tue, 07 Apr 2020 23:59:03 GMT

Having same problem with my A3Pro phone. Can,t use freedom mobile as i live in US. Any other Company sim cards with US carriers which would work. Also Once i put in a sim card that allows a fix APN, can i then remove sim and install my old company sim card without it changing the APN back to the unworkable configuration?

Re: Umidigi A3 Pro data problem

gblackma — Wed, 08 Apr 2020 00:06:54 GMT

@avecchio946could you please post your apn setting so that we could have a look at them? Thanks.

Re: Umidigi A3 Pro data problem

geopublic — Wed, 08 Apr 2020 00:10:13 GMT

@avecchio946 Try a US prepaid sim card as it should allow you to add APN settings.