topic Re: No service, connecting only to T-Mobile in Get Support

No service, connecting only to T-Mobile

Tortiss — Wed, 05 Jan 2022 11:06:35 GMT

So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, until about 20 minutes later when I lost both. Right now I have no service whatsoever. My guess is that my phone is priority connecting to T-Mobile and goes to no service when it can't connect back to Public Mobile. I could be way off though.

Re: No service, connecting only to T-Mobile

GinYVR — Fri, 26 Jul 2019 01:06:50 GMT

@TortissWhat kind of phone are you talking about? Is it a phone that is previously from TMobile?

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 01:10:06 GMT

It's a Leagoo S8, it was working on Public Mobile for 2+ years and just randomly started doing this. It's definitely never had a T-Mobile plan on it.

Re: No service, connecting only to T-Mobile

hairbag1 — Fri, 26 Jul 2019 01:15:41 GMT

@Tortiss wrote:
So my problem is rather storied. First I start losing data randomly, and connecting to T-Mobile (if I was near the states, roaming). I had SMS working for a bit, and when I did a factory reset I got both SMS and data working. Everything seemed good, until about 20 minutes later when I lost both. Right now I have no service whatsoever. My guess is that my phone is priority connecting to T-Mobile and goes to no service when it can't connect back to Public Mobile. I could be way off though.

Shut phone down, then restart. See if you will be able to manually select Public Mobile. See if you have Ignore button for T-Mobile network.

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 01:26:06 GMT

I tried restarting, and I can't seem to find a way to forget T-Mobile as a network. I should mention that my SIM card works in other phones still.

Re: No service, connecting only to T-Mobile

hairbag1 — Fri, 26 Jul 2019 01:34:35 GMT

If it works well in other phones, your current phone is the culprit. Maybe others with same phone have experience to relate to you.

Maybe time for a new phone...otherwise let Google be your friend.

@Tortiss wrote:
I tried restarting, and I can't seem to find a way to forget T-Mobile as a network. I should mention that my SIM card works in other phones still.

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 01:38:11 GMT

I was afraid that might be the case. Thanks for the help, send your condolences to my wallet 😛

Re: No service, connecting only to T-Mobile

hairbag1 — Fri, 26 Jul 2019 01:41:32 GMT

It's a long-shot...try taking sim out of slot 1 and try it in slot 2. Good luck.

Re: No service, connecting only to T-Mobile

Dunkman — Fri, 26 Jul 2019 01:46:55 GMT

@Tortiss

Maybe try another factory reset. It seemed to work the first time that you tried it.

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 01:52:41 GMT

I tried switching the the SIM card just now, no dice. I've tried factory resetting two times, once it worked the second I got nothing. No harm in trying again I guess.

Re: No service, connecting only to T-Mobile

RossN — Fri, 26 Jul 2019 01:59:19 GMT

@Tortiss hi in my phone in my settings under cellular I have an automatic toggle if I turn it off it says manual I can then just select PM and it stays on PM do you have such a setting or something similar?

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 02:15:12 GMT

I can't find anything similar. Are you on IPhone?

Re: No service, connecting only to T-Mobile

GinYVR — Fri, 26 Jul 2019 02:20:17 GMT

@TortissCan you swap your Public Mobile into another phone to see if it displays the same symptom.. if so your phone probably need to get serviced.

Re: No service, connecting only to T-Mobile

Tortiss — Fri, 26 Jul 2019 02:24:49 GMT

Okay, I found a way to manually connect and I'm getting and error message "unable to connect, please try again later".