topic Re: Plans in Get Support

Plans

AshSnow1 — Wed, 05 Jan 2022 11:06:34 GMT

I changed my plan and pie for 90 days but it did not save that I wanted unlimited talk and text so I went in to change it again 10 min later and it charged me for another full 90 days. Anyone know how to get a refund or if this will correct itself?

Re: Plans

Anonymous — Mon, 12 Nov 2018 15:35:06 GMT

@AshSnow1 wrote:
I changed my plan and pie for 90 days but it did not save that I wanted unlimited talk and text so I went in to change it again 10 min later and it charged me for another full 90 days. Anyone know how to get a refund or if this will correct itself?

You did what's called an immediate plan change.

Since you did this in such a short period of time, maybe the mods will fix it up for you.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: Plans

mimmo — Mon, 12 Nov 2018 15:44:57 GMT

@AshSnow1 as mentioned message the mods, it might take 3 days to get back to you. you will probably get a credit to available funds and not an actual refund.

Re: Plans

popping — Mon, 12 Nov 2018 15:49:09 GMT

@AshSnow1

PM plans are prepaid plan. There is no refund on prepaid plan. It is not like postpaid plan, Carriers will prorate the your charge on postpaid plan and not prepaid plan. You should have scheduled the plan change on your next renewal day.

As @Anonymous suggested, moderator may give you credit for next cycle. Good luck.

Re: Plans

AshSnow1 — Tue, 13 Nov 2018 00:12:25 GMT

Thanks so much!