topic Re: Phone Compatibility in Get Support

Phone Compatibility

zBond_21 — Wed, 05 Jan 2022 11:06:28 GMT

I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?

Re: Phone Compatibility

geopublic — Thu, 25 Jul 2019 23:33:16 GMT

@zBond_21 wrote:
I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?

@zBond_21 The phone will work with 3G. LTE is used for data if available but can work on 3G as well. Calls and texts use 3G.

Re: Phone Compatibility

Triguy — Thu, 25 Jul 2019 23:31:47 GMT

It will be fine with 3G as long as the bands are compatible with PM. You need 4G if you want LTE data speeds and have the data plan.

Re: Phone Compatibility

GR — Thu, 25 Jul 2019 23:32:16 GMT

What phone are you looking at?

Re: Phone Compatibility

zBond_21 — Thu, 25 Jul 2019 23:39:03 GMT

An iPhone 4, model A1332. The sim card doesn't seem to be working but I think I might just have to give it time to port the number over.

Re: Phone Compatibility

GR — Thu, 25 Jul 2019 23:44:28 GMT

Someone said a few days ago that picture messages wouldn't work with an iPhone 4, I'm not sure why but everything else should work.

Re: Phone Compatibility

GinYVR — Fri, 26 Jul 2019 00:12:53 GMT

@zBond_21Did you setup a temporary number then port over? or did you activate and port over in one step? If it is the later and there is No service.. try the SIM card in another phone. There seems to be a lot of people having trouble getting basic service provisioned the last few days using the latter method. If there is still No Service.. you need to talk to the moderators right away.. so try your SIM card in another phone ASAP.

Re: Phone Compatibility

computergeek541 — Fri, 26 Jul 2019 00:47:43 GMT

@geopublic wrote:
@zBond_21 wrote:
I have a quick question about using the compatibility check on the site, does a phone have to be compatible with both 3G and 4G LTE, or will it work okay if it's only compatible with 3G?
@zBond_21 The phone will work with 3G. LTE is used for data if available but can work on 3G as well. Calls and texts use 3G.

I did not know this one either until someone told me and I tried, but only voice requires the 3g network. Text messaging will work over LTE.