topic Re: Voucher is not valid in Get Support

Voucher is not valid

Avipinosa — Wed, 05 Jan 2022 11:06:15 GMT

what to do if the voucher that i bought is not valid?

Re: Voucher is not valid

geopublic — Thu, 25 Jul 2019 20:05:37 GMT

@Avipinosa wrote:
what to do if the voucher that i bought is not valid?

@Avipinosa Best to message the Moderator Team just include the PIN number or attach a copy of your receipt. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Voucher is not valid

goldilock — Thu, 25 Jul 2019 20:06:27 GMT

Your voucher should have a 12 digit pin. If you found the pin on it and the voucher does not work contact the place where you purchased it.

Re: Voucher is not valid

Avipinosa — Thu, 25 Jul 2019 20:10:01 GMT

I bought that voucher from shoppers. I tried to enter the voucher pin # many times, it says that voucher # could not be added. Pls verify and try again

Re: Voucher is not valid

ShawnC13 — Thu, 25 Jul 2019 20:11:05 GMT

@Avipinosa wrote:
what to do if the voucher that i bought is not valid?

If you get an error when entering the voucher try your browser in Private or incognito mode or you can call *611 and add your voucher valyue to your account that way

Re: Voucher is not valid

geopublic — Thu, 25 Jul 2019 20:11:33 GMT

@Avipinosa wrote:
I bought that voucher from shoppers. I tried to enter the voucher pin # many times, it says that voucher # could not be added. Pls verify and try again

@Avipinosa When you go back to Shopper's thay are going to tell you to contact PM.

Re: Voucher is not valid

Avipinosa — Thu, 25 Jul 2019 20:13:13 GMT

I already sent private message to moderator team since yesterday but until now i dont get a response.

Re: Voucher is not valid

geopublic — Thu, 25 Jul 2019 20:16:11 GMT

@Avipinosa wrote:
I already sent private message to moderator team since yesterday but until now i dont get a response.

@Avipinosa They are busy but as soon as they respond they will fix it for you. Most of the time they will activate it for you directly.

Re: Voucher is not valid

ShawnC13 — Thu, 25 Jul 2019 20:17:52 GMT

@Avipinosa, have you tried *611

Re: Voucher is not valid

Avipinosa — Thu, 25 Jul 2019 20:20:57 GMT

Any idea how many days they usually reply? Because my account is already suspended. I cant make any calls.

Re: Voucher is not valid

geopublic — Thu, 25 Jul 2019 20:23:52 GMT

@Avipinosa wrote:
Any idea how many days they usually reply? Because my account is already suspended. I cant make any calls.

@Avipinosa Official line is up to 48 hours but sometimes it takes longer. My recommendation is send the a follow-up message mark it **Urgent - Account currently Suspended** and ask for a status update.

Re: Voucher is not valid

Avipinosa — Thu, 25 Jul 2019 20:26:53 GMT

Thank you so much. Appreciate your help a lot.