topic Re: Porting in a kodoo number in Get Support

Porting in a kodoo number

a-regular — Wed, 05 Jan 2022 11:06:12 GMT

Hi I activated my account and want to port in my new number and need a moderater to do so but with the long wait time could i go to walmart and have them do it? Or do i have to wait?

Re: Porting in a kodoo number

will13am — Thu, 25 Jul 2019 20:31:11 GMT

@a-regular, I assume you are talking about porting in a number from Koodo prepaid. Only the moderator team can complete that number port. No choice but to stay patient. Response times seem to be closer to 48 hours at this time.

Re: Porting in a kodoo number

computergeek541 — Thu, 25 Jul 2019 20:33:48 GMT

@a-regular wrote:
Hi I activated my account and want to port in my new number and need a moderater to do so but with the long wait time could i go to walmart and have them do it? Or do i have to wait?

Walmart cannot help you because you already have your account going. If your number is from a postpaid Koodo account, you can request the porting from within selfserve.publicmobile.ca.

If your number is in a prepaid Koodo account, you will need to send a private message to Public Mobile's moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 20:37:11 GMT

I have a post paid account but it tells me .... We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

I have sent a PM but unsure of what their response times are these days I've read everything from 2 mins to 10 days. I sent my PM this morning about 10 hours ago.

Re: Porting in a kodoo number

RossN — Thu, 25 Jul 2019 20:42:48 GMT

@a-regular hi is your koodo account still active?

Re: Porting in a kodoo number

geopublic — Thu, 25 Jul 2019 20:45:07 GMT

@a-regular wrote:
I have a post paid account but it tells me .... We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

I have sent a PM but unsure of what their response times are these days I've read everything from 2 mins to 10 days. I sent my PM this morning about 10 hours ago.

@a-regular Is you Koodo account still active? It must be active and your account is monthly not Koodo prepaid (30 days) correct?

If you have one of those PM Kiosks near by might be worth a try because they have a direct line into the mothership and can expedite the process.

Edit: Also double check your account number to make sure the info is correct.

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 20:46:57 GMT

yes

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 20:47:56 GMT

yes my account is still active and it doesn't let me get far enough to put in an account number. I might try walmart

Re: Porting in a kodoo number

Lorca — Thu, 25 Jul 2019 20:56:32 GMT

When you’re coming over from Koodo, use a different email than the one you use with with them. Take a new number when you sign up. After you’ve signed up with PM you’ll be able to port your old Koodo prepaid number over. Click change number on the right and it will give you the option to port.

Re: Porting in a kodoo number

RossN — Thu, 25 Jul 2019 21:01:50 GMT

@a-regular hi walmart cannot help you at this point in the process unfortunely you will need a moderator

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 21:02:46 GMT

Hi I do have 2 different e-mails but it asked to check eligabity and that as far as it goes

Re: Porting in a kodoo number

geopublic — Thu, 25 Jul 2019 21:04:27 GMT

@Lorca wrote:
When you’re coming over from Koodo, use a different email than the one you use with with them. Take a new number when you sign up. After you’ve signed up with PM you’ll be able to port your old Koodo prepaid number over. Click change number on the right and it will give you the option to port.

@Lorca Don't agree with the email recommendation. I used the same email when I came over from Koodo and it wasn't an issue for me. I also used a temp number before porting my Koodo number so running both accounts at the same time using the same email was not a problem.

Also for accuracy the OP has a postpaid account not a prepaid account. Prepaid Koodo cannot be ported using selfserve.

Re: Porting in a kodoo number

FGinBC — Thu, 25 Jul 2019 21:06:43 GMT

This doesn't work for me. I used a different email, etc. but it says they were unable to transfer the number. I had a Koodo prepaid plan. The rep at Walmart said I would be able to port my number. My number is used for my small business so it is important that I can transfer my number asap.

Re: Porting in a kodoo number

FGinBC — Thu, 25 Jul 2019 21:07:32 GMT

How do I port my prepaid number then? Thank you.

Re: Porting in a kodoo number

GR — Thu, 25 Jul 2019 21:10:37 GMT

@FGinBC you have to send a message to the Moderator_Team for them to port it, it's the only way to port a Koodo prepaid! Make sure you keep the Koodo account active!

Re: Porting in a kodoo number

RossN — Thu, 25 Jul 2019 21:11:12 GMT

@a-regular hi you said you activated your account you completed the sign up and picked a plan and I assume took a temporary number and then paid for your account am I correct?

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 21:12:17 GMT

@RossN wrote:
@a-regular hi you said you activated your account you completed the sign up and picked a plan and I assume took a temporary number and then paid for your account am I correct?

Yes that is correct.

Re: Porting in a kodoo number

RossN — Thu, 25 Jul 2019 21:16:15 GMT

@a-regular ok I wanted to be sure so yes at this point I guess you will have to use your temp number and wait for a moderator to reply hopefully your phone is working I hope ?

Re: Porting in a kodoo number

a-regular — Thu, 25 Jul 2019 21:18:51 GMT

@RossN wrote:
@a-regular ok I wanted to be sure so yes at this point I guess you will have to use your temp number and wait for a moderator to reply hopefully your phone is working I hope ?

I am going to use my kodoo sim until it can get ported as there to many people to contact with new number for such a short period of time

Re: Porting in a kodoo number

RossN — Thu, 25 Jul 2019 21:25:28 GMT

@a-regular ok hope they resolve issue soon, one thing before you go a person I know had an issue getting there number ported on another carrier once because of the contract they were in they had to pay of their phone and settle there account before it was released not sure if this is relevent to you anyways good luck!!