topic For those who've received a billing statement from PM, how long did it take? in Get Support

For those who've received a billing statement from PM, how long did it take?

kbkarl — Wed, 05 Jan 2022 11:06:08 GMT

It's been over 3 weeks now and I'm not sure it's coming at all.

Re: For those who've received a billing statement from PM, how long did it take?

hairbag1 — Sun, 11 Nov 2018 03:25:42 GMT

Far as I know, PM doesn't send a billong statement. You can see your bill using the self-serv panels on PM website. Give that a try for instant review of your bill. Log into My Account to view payment histroy. Good luck.

Re: For those who've received a billing statement from PM, how long did it take?

KMG — Sun, 11 Nov 2018 03:25:46 GMT

You can request a billing statement or invoice by contacting the Moderator Team. Once your request is made, it takes about a month to receive it by email.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: For those who've received a billing statement from PM, how long did it take?

Anonymous — Sun, 11 Nov 2018 03:27:09 GMT

@hairbag1 wrote:
Far as I know, PM doesn't send a billong statement. You can see your bill using the self-serv panels on PM website. Give that a try for instant review of your bill. Good luck.

@hairbag1:

Apparently statements/invoices/receipts whatever are available upon request. Usually business types like them for tax/expenses purposes.

OP: I haven't read here how long it takes. And with the moderator response delays...who knows.

Re: For those who've received a billing statement from PM, how long did it take?

kbkarl — Sun, 11 Nov 2018 03:34:42 GMT

To clarify, I did request it from the moderator team. I'm just wondering how long I should expect to wait. They said 'up to 30 days' which I am fast approaching.

Re: For those who've received a billing statement from PM, how long did it take?

KMG — Sun, 11 Nov 2018 03:42:24 GMT

Mine took almost the whole 30 days. If you reach that point and still haven't received it, you will have to follow up with the Moderator Team. Part of the delay seems to be that PM has to send the request over to the Koodo prepaid department, and they are the ones that generate the invoice and send it to you.

Re: For those who've received a billing statement from PM, how long did it take?

MoreYummy — Sun, 11 Nov 2018 04:31:43 GMT

It will take very long time for one invoice generation. Apparently the moderators here dont have access for it, need someone else to do it. so there are many turn arounds.