topic Re: ForgotPassword/OldPasswordNotValidContactAdmin in Get Support

ForgotPassword/OldPasswordNotValidContactAdmin

Jason123 — Wed, 05 Jan 2022 11:05:37 GMT

I have been trying to change my password for about 2 days now. Every time i enter and confirm my email account i get the message

"ForgotPassword/OldPasswordNotValidContactAdmin "

what do i do to fix this?

Re: ForgotPassword/OldPasswordNotValidContactAdmin

GinYVR — Thu, 25 Jul 2019 01:56:20 GMT

@Jason123 You need to contact the Moderators via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect them to get back to you up to 48 hours.

Re: ForgotPassword/OldPasswordNotValidContactAdmin

RossN — Thu, 25 Jul 2019 01:56:27 GMT

@Jason123 hi you need to contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ForgotPassword/OldPasswordNotValidContactAdmin

Jason123 — Thu, 25 Jul 2019 01:57:46 GMT

i did , 6 hrs ago

Re: ForgotPassword/OldPasswordNotValidContactAdmin

sulagok — Thu, 25 Jul 2019 01:58:20 GMT

I guess you will need to contact the moderators with your numberand the 4 digit numberfor the password reset.

Re: ForgotPassword/OldPasswordNotValidContactAdmin

GinYVR — Thu, 25 Jul 2019 02:04:46 GMT

@sulagokThey will just send the OP a verification link, which the user can get verified either email or text. No need to send unnecessary information.

Re: ForgotPassword/OldPasswordNotValidContactAdmin

sulagok — Thu, 25 Jul 2019 04:03:22 GMT

Thanks for the correction @GinYVR