Transferred Number issue

anabod — Wed, 05 Jan 2022 11:05:29 GMT

Hello there,

I have recently made the decision to transfer my number from freedom mobile plan to public mobile plan. However, with that decision, several issues raised. First off, since my cellphone was first bought from a freedom mobile store, it required a SIM unlock code. And when I called the freedom wind customer service, they asked me to wait for 10 days in order for them to get the code. So, I'm still waiting for that. However, I was told when I first bought the public mobile SIM that the freedom SIM will no longer be available or even work since we are issuing a transfer of a number. But though when my cellphone was locked with the public SIM on, I switched to my old freedom SIM; and all the sudden I can call and text and use my data there. I found it a little strange. So I went back to the store where I bought the public mobile SIM from, explained the issue, and they said that the transfer did not properly work. And now I am lost. I got charged for the public mobile plan even though I did not start using it or the transfer "didn't properly make its way through." Is there a way to check if the transfer made its way through properly? I need your help.

Any help is very well appreciated.

Thank you,

Re: Transferred Number issue

mimmo — Fri, 09 Nov 2018 14:13:54 GMT

If the pm sim works when in your phone, that means your phone is unlocked or at least accepting the sim.

What happens when people call you when the pm sim is installed? If it goes to FM voicemail that means you have a stuck port (assuming it's been more than 2 hours)

What happens when your try calling out with the pm sim installed? Does your FM number displays?

If yes then you need to contact mods reply times are 72+ hours with the correct FM porting info.

When you have a stuck port the old line can not be cancelled as they did not verify the account that is why you can still use the old FM sim. Once port goes through properly the FM account is closed.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

topic Transferred Number issue in Get Support

Transferred Number issue

Re: Transferred Number issue