topic Re: Porting old number from koodo in Get Support

Porting old number from koodo

Pweist — Wed, 05 Jan 2022 11:05:28 GMT

Have setup a new public account with random number, the service works at my phone, however I cannot for the life of me seem to get it to accept my number to port it from Koodo prepaid over to here... Both accounts are active, they do not share an email... What do I have to do to make this work ???

[edit. Do not port numbers to public mobile.] Ps: it doesn't work and won't for me. Deceptive.

Re: Porting old number from koodo

Anonymous — Thu, 25 Jul 2019 00:00:34 GMT

@Pweist wrote:
Have setup a new public account with random number, the service works at my phone, however I cannot for the life of me seem to get it to accept my number to port it from Koodo prepaid over to here... Both accounts are active, they do not share an email... What do I have to do to make this work ???

Koodo prepaid requires moderator assistance.

@Moderator_Team < Click this.

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 02:50:42 GMT

Sent them a pm, thank you.[edit. Do not port numbers to public mobile.]

Re: Porting old number from koodo

GinYVR — Thu, 25 Jul 2019 01:24:12 GMT

@PweistIt will be the risk you have to take by cutting so close. If your account expired before they get around to it (first come first serve and I also suspect having a easy to understand subject line helps).. There is a chance that your number get released back into the pool at Koodo (or where the number originates from) for someone else to get it. So the question is how long are you willing to be without the service of that number.. and the potential of loosing that number. For most people starting over with a new number is okay.. but for a few it is not. It is up to you to make that judgement.

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 02:50:56 GMT

there is absolutely no reason a few bits cannot be flipped inside a few hours, this isn't rocket science, it's the same towers, the same service, under a different name....

[edit. Do not port numbers to public mobile.]

Re: Porting old number from koodo

GinYVR — Thu, 25 Jul 2019 01:26:36 GMT

@PweistJust be aware Public Mobile's support is not 24/7 and moderators could take up to 48 hours to get back to you (you will need to verify your identity etc).. and also depending on their workload. That's the reason why we all pay less per month. It is an easy procedure but there is not many people to man the station and there are a lot of requests.

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 02:51:10 GMT

[edit. Do not port numbers to public mobile.]

Re: Porting old number from koodo

GinYVR — Thu, 25 Jul 2019 01:31:50 GMT

@PweistWell you can try to drag it but no where in the Terms of service say they have to do anything for you when you let your account lapse.

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 02:51:21 GMT

[edit. Do not port numbers to public mobile.]

Re: Porting old number from koodo

RossN — Thu, 25 Jul 2019 01:34:33 GMT

@Pweist hi maybe the supreme court will hear your case

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 02:50:01 GMT

[edit. Do not port numbers to public mobile.]

Re: Porting old number from koodo

Victayl0r — Thu, 25 Jul 2019 02:17:00 GMT

[deleted, misunderstood]

Re: Porting old number from koodo

RossN — Thu, 25 Jul 2019 01:46:14 GMT

@Victayl0r What??

Re: Porting old number from koodo

Victayl0r — Thu, 25 Jul 2019 01:52:22 GMT

I guess I must have misunderstood based on your response. Can’t seem to delete my reply. Sorry.

Re: Porting old number from koodo

Pweist — Thu, 25 Jul 2019 01:54:44 GMT

@Victayl0r https://productioncommunity.publicmobile.ca/t5/Getting-Started/Please-give-me-guide-to-port-from-Koodo-to-Public-Mobile/m-p/82663/highlight/true#M14077

Re: Porting old number from koodo

Anonymous — Thu, 25 Jul 2019 03:00:27 GMT

Jiminy Christmas! This escalated way out of proportion.

Pweist: when does your Koodo prepaid term expire? If it's a few days away then just let things happen. All this negativity all for what very well may be a perfectly fine experience.

Start setting hair on fire when there's no service for days. Otherwise...wait for the normal course of events.