topic Re: Help! Data not working even after APN set? [LGG2 D802] in Get Support

Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Tue, 04 Jan 2022 17:43:15 GMT

I've set up the APN like the other posts have suggested but I still dont have data.

Granted, I've just activated my Public mobile account a couple of hours ago but I can talk and text on it, which means everything should have transferred.

I'm using an LG G2 D802 brought unlocked in Hong Kong running stock 4.4(kit kat).

When I try to run a ping test on the service menu, its says:

Ping IpAddr: Fail: IP addr not reachable

Ping Hostme( wee.google.com): Fail: Host unreachable

Also, when I turn on data the phone does not show the standard up arrow down arrow data icon on the notification bar. Pretty much, nothing happens.

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:30:38 GMT

Hi. Does this Phone even work? Are you able to Call, receive Calls, Send out Texts, or Receive Texts?

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:31:10 GMT

Also is the Phone UNLOCKED?

Re: Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Tue, 25 Aug 2015 23:32:21 GMT

as said in my post, the phone is unlocked and i am able to call and send texts.

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:33:02 GMT

Lastly, DOES THIS phone support the HSPA+4G Network's Frequency spectrum?

3G: 850/1900 MHZ This is the BARE MINIMUM required for Talk+Text+Data Services

4G LTE: 1700/2100 MHZ

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:33:46 GMT

Is Phone Android? Windows?

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:34:48 GMT

If Android, Here is this:

If Handset fails to connect to Carrier Data or MMS does NOT work, Your APN (Access Point Name) Settings are Not Set to Public Mobile's settings.

Here's how to edit, so that your handset can connect:

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:35:44 GMT

This is for the Tethering, if you wish to use your handset to tether:

Here's the APN (Access Point Name) Tethering info if you wish to use your handset as a mobile Tethering Hotspot

APN Tethering Settings:

Name: Tethered Mobile Internet

APN: isp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: Not set

MMS proxy: Not set

MMS port: Not set

MCC: 302

MNC: 220

Authentication type: Not set

APN type: dun

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Tue, 25 Aug 2015 23:41:43 GMT

mekkahn, I've said so on my post that i have tried the Public mobile settings. MY phone supports HSDPA 850 / 900 / 1900 / 2100 - D802 bands so it should at least connect to the 3G network.

I will try the mobile internet settings, will report back.

Re: Help! Data not working even after APN set? [LGG2 D802]

Luddite — Tue, 25 Aug 2015 23:43:55 GMT

@zetta_big Looks as if you've set everything correctly. Two tests to suggest:

- can you send/receive picture text msg,

- can you connect to internet through a wifi connection?

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:44:54 GMT

If you tried these settings, then that means that there is something wrong then

Send an Email to Public Mobile

Looke for Contact Us

Scroll till you find Email away

Click Technical Issues

Click Data not Working

Click not receiving signal

Click Email US

An Application form pops up

Fill-in all Info, Name PM # Brief Description on your technical issues

Within 24-48 HRS, a PM Rep will Email you back with a response

Re: Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Tue, 25 Aug 2015 23:46:49 GMT

thanks for the alt APN settings! Worked! Accepted as solution and bravo'd.

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:47:51 GMT

That's Good

Also, IF you wish to use your Handset as a Tethering Device as well, I posted the Info too

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:49:14 GMT

Great thing, I Just copied what My Phone APN Info stated, so that in case PPL had issues like this, I have an answer for that

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:50:37 GMT

@zetta_big

What was your previous APN settings at? So that PPL know what NOT to do, and enjoy their services unhinged

Re: Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Tue, 25 Aug 2015 23:53:39 GMT

prev APN settings were the default one that this post had said. These look like the default answer to most queries. I think the reson my phone did not act in the same way because D802 edition of my phone is the international edition, so the network capabilities probably need to be be more defined to connect to the network that is needed.

Re: Help! Data not working even after APN set? [LGG2 D802]

makkahn28 — Tue, 25 Aug 2015 23:56:25 GMT

So, who's was more accurate? Mine or Cyber's?

This is just to understand, and hopefully alert PPL about this. Important

Re: Help! Data not working even after APN set? [LGG2 D802]

Luddite — Wed, 26 Aug 2015 00:08:04 GMT

@makkahn28 It looks to me that @zetta_big found that the "Tethering" settings are the ones that worked?

Also, your suggested settings are definitely slightly different than those posted by PM here http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-on-my-smartphone/td-p/3.

I agree with you that the Community needs some additional direction on this topic.

Re: Help! Data not working even after APN set? [LGG2 D802]

zetta_big — Wed, 26 Aug 2015 00:12:18 GMT

I used this setting:

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Help! Data not working even after APN set? [LGG2 D802]

Luddite — Wed, 26 Aug 2015 00:13:54 GMT

Thanks for the clarification.