topic Re: Renew plans in Get Support

Plan is active but not working

Zackbarr2019 — Wed, 05 Jan 2022 11:05:23 GMT

My plan is active but it is not working im getting very mad it said thanks for my payment

Edited by computergeek541: community terms of service

Re: Plan is active but not working

goldilock — Wed, 24 Jul 2019 22:54:28 GMT

What exactly is not working on your plan? Did you try to restart your phone? You could also remove your sim card and put it back in and that should work. Best of luck

Re: Plan is active but not working

halifmike — Wed, 24 Jul 2019 23:00:06 GMT

Did you move your phone number from another provider? It may take an some time for Public Mobile send a message to your provider to move your number.

I'd say wait for an hour and try again. Activation is not immediate.

Re: Plan is active but not working

Psygineer — Sat, 27 Jul 2019 00:51:25 GMT

@Zackbarr2019 wrote:
My plan is active but it is not working im getting very mad it said thanks for my payment

There is not enough to work with here.

Is the phone compatible with PM?

Is it a port in progress (your old SIM/Line would still be active until it completes)?

Is the phone locked to your old provider?
Have you reset your phone?

Have you tried the lost/stolen trick in My Account?

Are you in an area where Bell/Telus have service?

Did you run out of minutes?

Did you add funds to your account, but not select a plan?

Re: Plan is active but not working

GinYVR — Wed, 24 Jul 2019 23:13:10 GMT

@Zackbarr2019From your other messages which are hard to understand. I pieced together that your plan lapsed and it became Inactive.. Now I guess you have got your plan active again. The next step you need to do is either do a Lost Stolen / Find trick.. or add $1 to your balance. Either one will get the cell phone tower to send new network commands to your phone.. hopefully to get your phone working again.

Re: Plan is active but not working

Zackbarr2019 — Fri, 26 Jul 2019 23:48:16 GMT

I cant make any phone calls and i have removed sim and turned phone off and on again

Re: Plan is active but not working

Zackbarr2019 — Fri, 26 Jul 2019 23:51:04 GMT

I am in abbotsford bc and i baught a voucher and enteredit and it said thank you for your payment and then when i try make a call it tells ur call cannot be completed couse i dont have a active long distance but i have unlimited canada wide calling and i am not even trying to call long distance

Re: Renew plans

Zackbarr2019 — Fri, 26 Jul 2019 23:59:17 GMT

Yes i do need help im in canada and not roaming and i payed my monthly plan with a credit voucher and it sent me a text saying thanks for the payment and then when i try call i get a messagd saying cannot conect couse i dont have an active long distance add on but im in bc trying to call a local number and i have unlimited canada wide calling

Re: Renew plans

RossN — Sat, 27 Jul 2019 00:09:06 GMT

@Zackbarr2019 hi does your plan say active or suspended ,I understand you have bought a voucher is it showing as funds in your account?if so you may have to reactivate your service

Re: Renew plans

Zackbarr2019 — Sat, 27 Jul 2019 00:15:32 GMT

It took the money and says my account is active i have used a voucher from walmart for the last three months with not ever having to go through this **bleep** and in my account its now saying i still owe them 41 dollars

Re: Plan is active but not working

GinYVR — Sat, 27 Jul 2019 00:43:04 GMT

@Zackbarr2019If your plan is not active (or paid for), you will not be able to make any calls. It sounds like you have loaded up your account to $41.. now you need to make the $40 payment so the plan becomes working again. It would really be helpful if you provide us with screenshots of what you are seeing, so we can try to help you.

Re: Plan is active but not working

computergeek541 — Sat, 27 Jul 2019 00:52:46 GMT

These two threads have been merged to try to give others a better understanding of your loss of service situation.