topic Re: Data not working in Get Support

Data not working

henrynguyen123 — Wed, 05 Jan 2022 11:05:25 GMT

Hi,

My data was working last month and my monthly reset is today. My plan is paid for the month but I'm not able to connect to the internet with my data. The 4g icon animates and shows it's working but nothing is coming through.

Thanks

Re: Data not working

mimmo — Fri, 09 Nov 2018 00:48:59 GMT

Does the data add-on show in your overview page? Can you post a screenshot of that and your payment hostory

Re: Data not working

Jarvar — Fri, 09 Nov 2018 16:15:39 GMT

Sorry to hear about that @henrynguyen123

Agin like @mimmo mentioned, the more information you provide the better.

Has there been any changes on your phone since then?

I had a couple days where there was an outage or I couldn't get data coming through properly. It could have been a bad transfer in a location that had a poor network connection. The symbol was still there, but I had no data. You could try turning on airplane mode and off again. Sometimes that works.

What kind of phone is it?

Re: Data not working

milantst — Fri, 09 Nov 2018 19:47:26 GMT

I have the same issue as the OP. It's not a question of reception area. I can talk and use SMS, but I cannot use data at all. I can see the 4G signal, but there is no sending/receiving data. It's been two days so far. I tried turning off/on, checking the settings, etc. Everything on my end seems to set to send/receive data, except that it isn't. Help please!

Re: Data not working

srlawren — Fri, 09 Nov 2018 19:57:54 GMT

@milantst what is your phone's brand and model? EDIT: many LG models need at least a Network Reset, if not a complete Factory Reset, in order to get data working after changing service provider. Some other brands such as Axon often need manual APN configuration. Some older iPhones (4S and older) need a special procedure to set up APN. Newer iPhones often need at least a carrier update via phone settings in order to get data working. Etc.

Re: Data not working

henrynguyen123 — Fri, 09 Nov 2018 20:18:38 GMT

Hi,

I had that same issue yesterday but things are working now. It must have been an issue with my account due to the timing of the plan ending and renewing.

Re: Data not working

milantst — Fri, 09 Nov 2018 20:26:38 GMT

My model is LG G3. It's not a change in the service provider, nor a change in the phone. I've been with PM for a while, using this same phone. My data just stopped working.

Re: Data not working

Anonymous — Fri, 09 Nov 2018 20:28:22 GMT

@milantst wrote:
My model is LG G3. It's not a change in the service provider, nor a change in the phone. I've been with PM for a while, using this same phone. My data just stopped working.

Maybe you've consumed it all. Check your self-serve.

Re: Data not working

milantst — Fri, 09 Nov 2018 21:04:59 GMT

It's hard to scroll through all the month's usade, but it looks like I am well under the limit. Also, there was no notification from PM on reaching any kind of data limit.

Given that this is happening to other users, my case is not isolated.

Re: Data not working

Anonymous — Fri, 09 Nov 2018 21:24:09 GMT

@milantst wrote:
It's hard to scroll through all the month's usade, but it looks like I am well under the limit. Also, there was no notification from PM on reaching any kind of data limit.
Given that this is happening to other users, my case is not isolated.

I agree about the scrolling.

I was meaning what you see in the overview and/or usage. If you don't see your data in the My Data & Add-ons area of your overview then usually that means you're probably out of data. The other place to look is Plan And Add-ons in the top menu and then Data & Add-ons Usage in the next menu. But I'm not sure if fully consumed items appear there either.

Which plan are you on?

As a quick fix that often seems to work, try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Data not working

JesseGlasner — Fri, 09 Nov 2018 22:30:24 GMT

I am also having a No Data issue as the OP with my daughters phone.

It is an Asus zenphone 4 and we have tried the factory reset as a possible solution but with no results. The account shows 4Gb of data available and none used. There is still a credit of $13 on the accounts tab.

This is beginning of the second month of no data for this phone. My wife and I also have the same plan as our daughter and our data works great.

At a loss as to what the issue is.

Re: Data not working

srlawren — Fri, 09 Nov 2018 22:46:20 GMT

@JesseGlasner ASUS phones are a bit tricky but require manual APN configuration. Try searching the comunity here for zenfone and you should find the answers pretty quickly.

Re: Data not working

dwil — Sat, 10 Nov 2018 13:13:09 GMT

Select Apps.
Select Settings.
Select More...
Select Mobile networks.
Select Access Point Names.
Select the SIM card and select Access Point Names.
Select the Menu button.
Select Reset to default.

Re: Data not working

srlawren — Sun, 11 Nov 2018 01:28:19 GMT

@JesseGlasner did following @dwil's directions resolve this for you?

Re: Data not working

milantst — Mon, 12 Nov 2018 20:13:11 GMT

In fact I went over the data limit, so thank you to @Anonymous for mentioning it. I have to say that viewing the data usage is difficult, because it cannot be filtered out from the phone talk usage. It took many page views to add it all up, and sorting by columns only applies to an individual page view.

Thanks to all for your help.

Re: Data not working

Aaqil78 — Tue, 15 Jan 2019 12:20:04 GMT

plz try to turn off ur phone and turn on

Re: Data not working

lheintzman — Tue, 15 Jan 2019 13:22:32 GMT

@milantst wrote:
have to say that viewing the data usage is difficult, because it cannot be filtered out from the phone talk usage. It took many page views to add it all up, and sorting by columns only applies to an individual page view.

If you go to your account overview page. On the left side, about 2/3 of the way down, you should see a box labeled "my data and add-ons". Within that box there's usually a line that shows the data used as a fraction of your plan's total allowance. There may also be a link to "view usage", which will show the same thing in a slightly different format.

Re: Data not working

srlawren — Tue, 15 Jan 2019 17:21:17 GMT

@Aaqil78 wrote:
plz try to turn off ur phone and turn on

@lheintzman wrote:
If you go to your account overview page. On the left side, about 2/3 of the way down, you should see a box labeled "my data and add-ons". Within that box there's usually a line that shows the data used as a fraction of your plan's total allowance. There may also be a link to "view usage", which will show the same thing in a slightly different format.

@lheintzman @Aaqil78 while these are both good suggestions, the last activity on this thread was last November. I'm pretty sure the issue has been sorted out by now. EDIT: it has been: the original poster marked this reply as the solution.

Re: Data not working

lheintzman — Tue, 15 Jan 2019 18:12:33 GMT

@srlawren

You're absolutely right. But for some reason this popped up as a new discussion when I logged in. No idea why. Hope nobody was injured in the process 😉

Re: Data not working

whatsgonewell — Wed, 20 Feb 2019 21:17:32 GMT

did you get DATA working? if so , what steps

@milantst wrote:
I have the same issue as the OP. It's not a question of reception area. I can talk and use SMS, but I cannot use data at all. I can see the 4G signal, but there is no sending/receiving data. It's been two days so far. I tried turning off/on, checking the settings, etc. Everything on my end seems to set to send/receive data, except that it isn't. Help please!