topic Re: US roaming, texts not working when I get back to canada in Get Support

US roaming, texts not working when I get back to canada

RobertWesley — Wed, 05 Jan 2022 11:05:18 GMT

hi, last time I got a USA roaming package my texts did not work for about 24 hours after I got back to Canada. Is this an issue other people had and if so is there a fix for this? Heading down to the States again and don't want this to happen again

Re: US roaming, texts not working when I get back to canada

GinYVR — Wed, 24 Jul 2019 22:11:15 GMT

@RobertWesleyIt is a known issue.. unfortunately there is nothing much you can do.

Re: US roaming, texts not working when I get back to canada

geopublic — Wed, 24 Jul 2019 22:30:57 GMT

@RobertWesley wrote:
hi, last time I got a USA roaming package my texts did not work for about 24 hours after I got back to Canada. Is this an issue other people had and if so is there a fix for this? Heading down to the States again and don't want this to happen again

@RobertWesleyHow long are going for, will it be less than 10 days?. As far as I know there isn't a fix but what I would recommend is to message the moderator team a day before returning and ask them to to fix it that way when you get back they should have already reset your account from their end.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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Re: US roaming, texts not working when I get back to canada

hairbag1 — Wed, 24 Jul 2019 22:31:52 GMT

@RobertWesley wrote:
hi, last time I got a USA roaming package my texts did not work for about 24 hours after I got back to Canada. Is this an issue other people had and if so is there a fix for this? Heading down to the States again and don't want this to happen again

It's been known to happen, just as you've experienced yourself. I've used the 10 Day US Roaming Talk & Text plan several many times... but never had this issue happen to me when I get back.

You can send a message to the moderators to see if there's something they can help with but if there is, it's not been widely publicised.

I use an iPhone SE, if that makes any difference.

Good luck.

Re: US roaming, texts not working when I get back to canada

ShawnC13 — Wed, 24 Jul 2019 22:33:19 GMT

@RobertWesley wrote:
hi, last time I got a USA roaming package my texts did not work for about 24 hours after I got back to Canada. Is this an issue other people had and if so is there a fix for this? Heading down to the States again and don't want this to happen again

It is a known issue, and no fix for it yet. Whenever you get back message the moderator team and ask them to remove the US Roaming add-on as you are home and no longer need it. For some reason after 10 days the add-on won't clear from the plan and creates an issue with texting

Re: US roaming, texts not working when I get back to canada

Zackbarr2019 — Wed, 24 Jul 2019 22:48:42 GMT

When i call it says i i dont have long distance but im calling my dad and its not long distance im supposed to have canada wide calling hes sitting right beside me with the samd area code but i cant get it to work

Re: US roaming, texts not working when I get back to canada

srlawren — Wed, 24 Jul 2019 22:52:44 GMT

@hairbag1 wrote:
I've used the 10 Day US Roaming Talk & Text plan several many times... but never had this issue happen to me when I get back.
I use an iPhone SE, if that makes any difference.

@hairbag1 I'm guessing you were only receiving blue bubbles and not any green, which would be expected as there is no issue with your mobile data at time of add-on expiry. You likely were not able to receive any green bubbles* for up to 24 hours, and maybe didn't notice it--especially if you mostly/only message other iPhone users.

* fun fact: you can actually receive MMS messages (on either platform) during the up-to-24-hours of SMS black hole; thus, it's possible you did receive some green if they were MMS messages like group chats or someone sending you an image or something.

Re: US roaming, texts not working when I get back to canada

RandomWire — Sat, 03 Aug 2019 16:51:35 GMT

Exact thing happened to me. End of 10-day US plan, boom, cannot receive texts (in Canada).

I will be contacting a mod.

Re: US roaming, texts not working when I get back to canada

geopublic — Sat, 03 Aug 2019 17:04:19 GMT

@RandomWire wrote:
Exact thing happened to me. End of 10-day US plan, boom, cannot receive texts (in Canada).
I will be contacting a mod.

@RandomWire The condition resolves itself within 24 hours of getting back if the moderators don't fix it before then.

Re: US roaming, texts not working when I get back to canada

RandomWire — Sat, 03 Aug 2019 17:14:53 GMT

OK, geopublic...thanks...I can "live" with that I guess.