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Data is not working with my iPhone 8 Plus

jabiscusss18 — Wed, 05 Jan 2022 11:04:26 GMT

my data is not working on my iPhone 8 Plus

i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this?

Re: Data is not working with my iPhone 8 Plus

Carld123 — Tue, 06 Nov 2018 19:33:37 GMT

Call and text works?

Re: Data is not working with my iPhone 8 Plus

jabiscusss18 — Tue, 06 Nov 2018 19:35:59 GMT

No it’s not

it says I don’t have an add on?

Re: Data is not working with my iPhone 8 Plus

will13am — Tue, 06 Nov 2018 19:40:02 GMT

@jabiscusss18, what plan did you get? Does the account show the proper features in the plan?

Re: Data is not working with my iPhone 8 Plus

jabiscusss18 — Tue, 06 Nov 2018 19:44:53 GMT

Re: Data is not working with my iPhone 8 Plus

Anonymous — Tue, 06 Nov 2018 19:53:04 GMT

Re: Data is not working with my iPhone 8 Plus

jabiscusss18 — Tue, 06 Nov 2018 21:50:22 GMT

The 40 dollar plan with 4 gb. I can phone and text. Just data is not working

Re: Data is not working with my iPhone 8 Plus

stonechucker — Tue, 06 Nov 2018 22:22:09 GMT

@jabiscusss18, can you screenshot your overview screen, and your usage history? It seems like it’s possible that you may have used all your data in just a couple days..

im not sure if what the previous screen shot is showing is correct, or a display error.

Re: Data is not working with my iPhone 8 Plus

jabiscusss18 — Tue, 06 Nov 2018 23:02:59 GMT

I haven’t used any data what so over. It says 4.3 gb available. I went to the store I got the data and sim from and my data works in another phone. So it’s definitly my phone that’s the issue 😫

Re: Data is not working with my iPhone 8 Plus

Carld123 — Tue, 06 Nov 2018 23:05:03 GMT

Try resetting the network connection..

Re: Data is not working with my iPhone 8 Plus

dwil — Sat, 10 Nov 2018 13:40:55 GMT

You need to set an access point name (APN). On your phone

Settings > Cellular > Cellular Data Options > Cellular Network
or
Settings > Mobile Data > Mobile Data Options > Mobile Data Network

You may need to restart your phone. If you update your IOS version you may need to put these in again. Good luck

The APN info is case sensitive, so if there's a Capital letter use it.

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Data is not working with my iPhone 8 Plus

Jarvar — Sat, 10 Nov 2018 13:55:42 GMT

Welcome to Public Mobile @jabiscusss18

I didn't see if you mentioned whether or not calling and texting was working with your account yet.

Is this a new number or a port over from another carrier?

Sometimes you might need to check the carrier settings

General->About->Carrier

Also turning on Cellular Data, LTE and Roaming could help.

Cellular->Cellular Data Options-> Enable LTE and Data Roaming

Network Selection-> Automatic

Give those settings a try and report back if it still isn't working and we'll see how we can help further.

I'm sorry to hear about the trying experience right at the beginning.