topic Re: Phone not receiving calls in Get Support

Phone not receiving calls

Courtney00 — Wed, 05 Jan 2022 11:04:24 GMT

Hello! My phone will call our but when anyone try’s to phone me it says phone not connected. When I try to log in online the website is down, pls help

Re: Phone not receiving calls

GinYVR — Wed, 24 Jul 2019 06:09:11 GMT

@Courtney00Did you just transfer your service from another provider to Public Mobile? If so, did you keep your service at your other provider active while you initate the transfer?

Re: Phone not receiving calls

Triguy — Wed, 24 Jul 2019 12:19:37 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone.

If you still have problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not receiving calls

shaharul007 — Wed, 24 Jul 2019 17:16:36 GMT

I'm having the same problem of receiving call.

I kept the lucky number active unfortunately while transferred.

Auto payment active and amount deducted from the bank.

All out going active but no incoming is active now...all calls go to lucky mobile.

Tried to contact moderator tean in last two days but no reply is been received.

Please suggest me what to do? My cell xxx-xxx-xxxx

phone number removed by computergeek541

Re: Phone not receiving calls

Jackhyf63 — Wed, 24 Jul 2019 16:57:11 GMT

@Courtney00 Is it long ago you activated your Sim ?The port of your phone number is perhaps not finished?or you can try to reset your devise power off completely for 5 minuts .if still have problems you can sent PM to the Moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437