topic Re: Unlimited incoming calls in Get Support

Unlimited incoming calls

TracyInCanada — Wed, 05 Jan 2022 11:04:05 GMT

15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

Re: Unlimited incoming calls

RossN — Tue, 23 Jul 2019 22:56:21 GMT

@TracyInCanada hi that plan was recently updated to include unlimited incoming calls you must upgrade on your next renewal to get that feature

Re: Unlimited incoming calls

Maple98 — Tue, 23 Jul 2019 22:54:05 GMT

@TracyInCanada wrote:
15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

Could it be referring to your outgoing call mins left?

Re: Unlimited incoming calls

geopublic — Tue, 23 Jul 2019 23:32:40 GMT

@TracyInCanada wrote:
15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

@TracyInCanada Are you sure your plan includes unlimited incoming minutes. If you signed up for the $15 plan before it was announced then you need to switch to the new plan. That message means that you have 10 minutes left for outgoing minutes if in fact you have unlimited incoming minutes.

Re: Unlimited incoming calls

hycm53 — Tue, 23 Jul 2019 23:00:14 GMT

@TracyInCanada wrote:
15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?

Contact moderator team for help, sometimes PM send wrong message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unlimited incoming calls

TracyInCanada — Tue, 23 Jul 2019 23:25:46 GMT

Thank you. How to update my old 15dollar plan to the new 15dollar plan ?

Re: Unlimited incoming calls

TracyInCanada — Tue, 23 Jul 2019 23:27:38 GMT

Thank you for your msg. I am 100% sure it was only incoming call.

Re: Unlimited incoming calls

geopublic — Tue, 23 Jul 2019 23:33:28 GMT

@TracyInCanada wrote:
Thank you. How to update my old 15dollar plan to the new 15dollar plan ?

@TracyInCanada Login to selfserve click on change plans select the $15 plan and make sure you select to take effect on your next renewal. That's it.

Re: Unlimited incoming calls

Anonymous — Tue, 23 Jul 2019 23:34:33 GMT

@TracyInCanada

What was the exact wording of the 10 minutes left text? It would definitely warn you with your otherwise normal outgoing call counter.

While you're in there looking to change your plan, verify which version of the $15 plan you're on by clicking on Plan Details. If you don't see any mention of unlimited incoming then you're on the old version of that plan.

Re: Unlimited incoming calls

TracyInCanada — Wed, 24 Jul 2019 00:04:18 GMT

Here's the msg: "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

I logged in my account and changed my plan from old to new 15dollar plan. Since I have auto pay, so the change will Probably apply to next cycle. Will see.

Thank you for your kind help

Re: Unlimited incoming calls

RossN — Wed, 24 Jul 2019 00:21:15 GMT

@TracyInCanada hi as long as you changed for next renewal as I suggested all should be good it worked fine for me 2 months ago

Re: Unlimited incoming calls

Anonymous — Wed, 24 Jul 2019 04:25:50 GMT

@TracyInCanada wrote:
Here's the msg: "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options."

I logged in my account and changed my plan from old to new 15dollar plan. Since I have auto pay, so the change will Probably apply to next cycle. Will see.

Thank you for your kind help

Yeah that's the standard 10 minutes left.

Did you happen to notice what Plan Details said? Did it say unlimited incoming? If not then yes you have the old version. The new version will say unlimited incoming in that screen.

You would still be able to see it.

Re: Unlimited incoming calls

Smnewt — Thu, 16 Apr 2020 23:16:46 GMT

I have the $15 plan, thought for sure I had free incoming calls with 100 outgoing calls. I see a few people have issues with this. Can anyone help me with this issue? I’d like a clear answer. If I change my account would I lose my extra minutes that I purchased?

Re: Unlimited incoming calls

gblackma — Thu, 16 Apr 2020 23:21:13 GMT

No @Smnewt you will not lose any add on minutes that you bought. They are tied to the account, not the plan. Heres an article on switching plans. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Stay safe.

Re: Unlimited incoming calls

Smnewt — Thu, 16 Apr 2020 23:25:42 GMT

Thankyou, I will check it out!

Re: Unlimited incoming calls

Nezgar — Sun, 19 Apr 2020 02:07:29 GMT

The confusion comes from a previous version of the $15 plan that did not include unlimited incoming minutes. Check in your selfserve, click "My Plan" - the current one contains the text "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes"

If yours says something different, you can schedule a plan change on your next 30 day renewal to the current plan.

Re: Unlimited incoming calls

Smnewt — Sun, 19 Apr 2020 02:54:31 GMT

Thankyou, I have it set up to change on my next payment cycle! Hopefully I have done this correctly.