topic Re: Where can i get PUK? in Get Support

Where can i get PUK?

Ocampo0225 — Wed, 05 Jan 2022 11:03:58 GMT

Hello! Where can I get a PUK code?

Re: Where can i get PUK?

kselmak — Tue, 23 Jul 2019 21:58:10 GMT

Previous provider or phone manufacturer

Manufacturer is your best bet

Go to their Canadian site (if you got the phone in Canada) and contact them by chat takes less than 5 minutes.

I never had luck with previous provider if phone is older

Re: Where can i get PUK?

cavemantoronto — Tue, 23 Jul 2019 21:57:29 GMT

@Ocampo0225 wrote:
Hello! Where can I get a PUK code?

Phone locked to other carrier. Public Mobile can't help so don't contact moderators. Someone has tried to unlock phone too many times and now you need master unlock code before network unlock pin code will work.

Re: Where can i get PUK?

Alireja — Tue, 23 Jul 2019 22:02:20 GMT

@Ocampo0225 It's nothing to do with the phone. It's SIM thing. When you enter wrong PIN code, it'll ask for PUK code.

That means your SIM is locked. You defenitely need to contact someone from moderator team.

Re: Where can i get PUK?

cavemantoronto — Tue, 23 Jul 2019 22:14:15 GMT

@Alireja wrote:
@Ocampo0225 It's nothing to do with the phone. It's SIM thing. When you enter wrong PIN code, it'll ask for PUK code.

That means your SIM is locked. You defenitely need to contact someone from moderator team.

Sorry, no. Network unlock puk is a phone thing. Moderators can't help.

Re: Where can i get PUK?

Alireja — Tue, 23 Jul 2019 22:33:49 GMT

@cavemantoronto WHAT IS PUK CODE?

Re: Where can i get PUK?

cavemantoronto — Tue, 23 Jul 2019 23:31:05 GMT

@Alireja wrote:
@cavemantoronto WHAT IS PUK CODE?

The phone isn't asking for that type of puk. From picture, it says sim network puk. That isn't for the sim card but for phone lock to another carrier. Your link is for a different type of PUK.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/SIM-network-PIN-Blocked-Enter-SIM-network-PUK/m-p/316807/highlight/true#M58024

Re: Where can i get PUK?

kselmak — Wed, 24 Jul 2019 02:47:56 GMT

If you try your sim in another unlocked phone or one that you know works with Telus/Koodo/pm your sim will probably work without any problems.

I did this more than once and with the phones that nobody knew who original carrier was, some bought from stores like Cisco or Walmart so it could be anybody really. Original manufacturer was always success.

Here is a similar discussion

https://forums.fido.ca/t5/Phones-and-Devices/Samsung-SIM-Network-Unlock-Help/td-p/134969