topic Re: Automated verification text in Get Support

Automated verification text

ILYA — Wed, 05 Jan 2022 11:03:54 GMT

Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you

Re: Automated verification text

JackQuint — Tue, 23 Jul 2019 20:37:06 GMT

Paylpal's SMS verification service is flaky. I would never get them when I was on Rogers, but I did on Telus.

You can switch your 2FA method on Paypal to Access token and use Norton's VIP Access app for the codes/

Re: Automated verification text

GR — Tue, 23 Jul 2019 20:39:02 GMT

I got a verification text from PayPal yesterday so it should work!

Re: Automated verification text

geopublic — Tue, 23 Jul 2019 20:40:21 GMT

@ILYA wrote:
Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you

@ILYA I'm currently getting verification codes from PP using Public Mobile so I Don't think it's a Public Mobile issue. My recommendation is to signup for PayPal again (remove it and then re-activate it), to see if it fixes the problem.

Re: Automated verification text

ILYA — Tue, 23 Jul 2019 20:41:30 GMT

Trying to do so 3 days one after another. I called Paypal. They directed me to Public mobile. With Bell I didn't have such an issue

Re: Automated verification text

ILYA — Tue, 23 Jul 2019 20:44:28 GMT

Thanks. I was trying that. Removing and adding a new phone. Doesn't help really

Re: Automated verification text

geopublic — Tue, 23 Jul 2019 20:45:09 GMT

@ILYA wrote:
Trying to do so 3 days one after another. I called Paypal. They directed me to Public mobile. With Bell I didn't have such an issue

@ILYA Like I said I'm getting the verification text so not sure why it's not working for you.

Re: Automated verification text

RossN — Tue, 23 Jul 2019 20:46:36 GMT

@ILYA hi this issue with paypal has been discused many times it is not a PM problem it is on paypals end no matter what provider you are with you may or may not have problems you can pick another option to how you would like to receive your verification code good luck

Re: Automated verification text

ILYA — Tue, 23 Jul 2019 20:46:47 GMT

It does not. Thank you for your participation

Re: Automated verification text

geopublic — Tue, 23 Jul 2019 20:55:40 GMT

@ILYA wrote:
Thanks. I was trying that. Removing and adding a new phone. Doesn't help really

@ILYA Try this, temporarily add the number of a family member or a friend, does it work? If yes, great then try changing back to your number, does it work? If not, then it's a PP problem.

Re: Automated verification text

ILYA — Tue, 23 Jul 2019 20:50:59 GMT

Thank you for your reply. It is not about account verification. It is verified already. I changed the phone services provider keeping the same number and just need to verify the phone. No other method is available for that. I asked PP representative in person about that

Re: Automated verification text

ILYA — Tue, 23 Jul 2019 20:58:33 GMT

Will try that this evening. Thank you very much

Re: Automated verification text

ILYA — Thu, 01 Aug 2019 06:56:56 GMT

thank you