topic Re: Cannot use mobile data iPhone XR in Get Support

Cannot use mobile data iPhone XR

abidhq — Wed, 05 Jan 2022 11:03:44 GMT

Hi, I am a visitor from the US, and I purchased a public mobile sim a couple of days ago with a $50 unlimited text and calls between Canada and US and 8 GB data plan. I am not being able to use mobile data even though it is activated. Under the Cellular data settings, I typed in "sp.mb.com" for APN and left Username and Password blank. There no other options like MMSC/proxy. I use an iPhone XR and everything else seems to be working fine. Can someone help me activate my mobile data? Thank You, Abid

Re: Cannot use mobile data iPhone XR

will13am — Tue, 23 Jul 2019 19:16:59 GMT

By chance is the phone SIM locked? If not, perhaps there's a network reset that might help clear old settings and acquire new ones.

Re: Cannot use mobile data iPhone XR

GinYVR — Tue, 23 Jul 2019 19:23:07 GMT

@abidhqYou shouldn't need to mess with APN (that's only for Android).

What is your carrier profile listed as? Under Settings -> General -> About (like below).

Swap your SIM card to another phone to see if data is working. If it is not then it requires a moderator's intervention. Also go into your selfserve account to make sure your 8Gb is listed on the front page.. if it is not there that means you have used up all the data.

I would suggest just walk into an Apple store to get it sorted out rather than us going back and forth to diagnoise and tons of ways to try to make it working.

Carrier info iOS

Re: Cannot use mobile data iPhone XR

geopublic — Tue, 23 Jul 2019 19:24:29 GMT

@abidhq wrote:
Hi, I am a visitor from the US, and I purchased a public mobile sim a couple of days ago with a $50 unlimited text and calls between Canada and US and 8 GB data plan. I am not being able to use mobile data even though it is activated. Under the Cellular data settings, I typed in "sp.mb.com" for APN and left Username and Password blank. There no other options like MMSC/proxy. I use an iPhone XR and everything else seems to be working fine. Can someone help me activate my mobile data? Thank You, Abid

@abidhq That setting you see on your phone is the hotspot setting fro PM. My understanding is that on that phone the settings get automatically populated. Some customers mentioned signing into their itunes account while on WiFi will download the latest carrier updates. If that doesn't work maybe try resetting network settings as @will13am suggested.

Re: Cannot use mobile data iPhone XR

Singh491 — Tue, 23 Jul 2019 19:33:08 GMT

Here is your quick solution:

1. Goto Setting

2. Goto Celllular

3. Select Cellular data option

4. Turn on the roaming , if still not work reply here.

Re: Cannot use mobile data iPhone XR

abidhq — Tue, 23 Jul 2019 19:35:23 GMT

It is unlocked. I will try that, thanks.

Re: Cannot use mobile data iPhone XR

abidhq — Tue, 23 Jul 2019 19:38:10 GMT

Carrier is listed as Public Mobile, the same as the picture.

Re: Cannot use mobile data iPhone XR

Singh491 — Tue, 23 Jul 2019 19:41:03 GMT

Re: Cannot use mobile data iPhone XR

abidhq — Tue, 23 Jul 2019 19:41:07 GMT

I bought the sim and plan two days ago. This is what shows up:

Re: Cannot use mobile data iPhone XR

Singh491 — Tue, 23 Jul 2019 19:42:28 GMT

Right now I’m in US and it either use AT&T 3G or either T-Mobile 3G, But It you getting bad T-Mobile signal with E on top you can’t use internet while on phone call.

Re: Cannot use mobile data iPhone XR

GinYVR — Tue, 23 Jul 2019 19:58:39 GMT

@abidhqI would suggest swapping your SIM card with another phone and see if it is a problem with your account or the phone.. if it is you would need to contact the Moderators via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot use mobile data iPhone XR

srlawren — Tue, 23 Jul 2019 22:14:23 GMT

@Singh491 wrote:
Right now I’m in US and it either use AT&T 3G or either T-Mobile 3G, But It you getting bad T-Mobile signal with E on top you can’t use internet while on phone call.

@Singh491 I'm not sure how this is relvant. The OP is visiting Canada and trying to use a Public Mobile (Canadian) SIM, Also: PM offers no 2G ("E") service, so unless they are still using their US-based SIM card and happen to be roaming on Rogers, they are never going to see E(dge) here.

As for your issues @abidhq, I'm tagging @CalgaryBen to see if he has any suggestions.

Re: Cannot use mobile data iPhone XR

CalgaryBen — Tue, 23 Jul 2019 22:40:08 GMT

@srlawren wrote:
As for your issues @abidhq, I'm tagging @CalgaryBen to see if he has any suggestions.

@abidhq are you able to test true MMS (picture/video messaging) with a non-iMessage user? If this works (you can receive/send MMS), then it just confirms the correct APN is set, and you've acquired data connection.

I would recommend checking to see if any config/VPN profiles are installed and blocking access. See this post for details on that and how to remove them. Also see if you've blocked cell data for apps (as a measure to control cell data usage) by referring to this post. Between those two, there's a very good chance you'll get things working...

Re: Cannot use mobile data iPhone XR

Bubba — Thu, 25 Jul 2019 17:05:16 GMT

make sure to also check online and go a google search. Somthimes the phone have a problem that you will find the solution to in online forums because of the 1000's of people reporting or asking questions in those places.

I had a similar problem and I found out more about the prblem and that it was a problem some other people had.

As far as I know most people with public moblie most likely have a android phone