topic Can't use some of the apps using mobile data in Get Support

Can't use some of the apps using mobile data

hlzhang — Wed, 05 Jan 2022 11:03:43 GMT

I can't use google maps and some other apps using mobile data. They work fine on wifi. It works last week. Anything changed? Do I need to configure something on my phone?

Re: Can't use some of the apps using mobile data

Anonymous — Mon, 05 Nov 2018 15:54:39 GMT

@hlzhang wrote:
I can't use google maps and some other apps using mobile data. They work fine on wifi. It works last week. Anything changed? Do I need to configure something on my phone?

There might be a setting to deny data consumption while on cell data.

Does just regular browsing work?

Re: Can't use some of the apps using mobile data

krazykiwi — Mon, 05 Nov 2018 15:55:11 GMT

@hlzhang wrote:
I can't use google maps and some other apps using mobile data. They work fine on wifi. It works last week. Anything changed? Do I need to configure something on my phone?

Sounds like you need to go to settings and allow those apps to use data. What type of phone do you have?

Re: Can't use some of the apps using mobile data

hlzhang — Mon, 05 Nov 2018 15:57:05 GMT

Browsing works. These apps works last week though. I didn't change any settings on the phone.

Re: Can't use some of the apps using mobile data

krazykiwi — Mon, 05 Nov 2018 15:58:46 GMT

@hlzhang wrote:
Browsing works. These apps works last week though. I didn't change any settings on the phone.

Double check to confirm. Are you using the google maps app or a browser?

Re: Can't use some of the apps using mobile data

Anonymous — Mon, 05 Nov 2018 15:59:57 GMT

@hlzhang wrote:
Browsing works. These apps works last week though. I didn't change any settings on the phone.

Right. But somebody might have as a joke. Or some apps just up and do things on their own. The joys of all those permissions we're supposed to allow if we want to use it.

Re: Can't use some of the apps using mobile data

krazykiwi — Mon, 05 Nov 2018 16:05:07 GMT

@hlzhang wrote:
Browsing works. These apps works last week though. I didn't change any settings on the phone.

Are the apps that are not working all from Google?

EDIT: Here is a good article .

https://www.androidauthority.com/mobile-data-connection-issues-869393/

Re: Can't use some of the apps using mobile data

hlzhang — Mon, 05 Nov 2018 16:29:39 GMT

Thanks. Looks like clean up the cache solved the problem.