topic Re: Monthly bill amount in Get Support

Monthly bill amount

Lizabeth — Wed, 05 Jan 2022 11:03:41 GMT

Hi,

I have just topped up my account for month 2 of my services. My question and concern is that the first month was $45 and this month it was $51.75 and im wondering why the price has gone up for the exact same plan as last month.

Re: Monthly bill amount

Anonymous — Mon, 05 Nov 2018 14:56:30 GMT

@Lizabeth wrote:
Hi,
I have just topped up my account for month 2 of my services. My question and concern is that the first month was $45 and this month it was $51.75 and im wondering why the price has gone up for the exact same plan as last month.

If there was a price change then you would have been notified.

Maybe it's taxes. Maybe it's rewards.

Post a screenshot of your overview page and payment history so we can see what you have going on. Blank out personal information of course.

Re: Monthly bill amount

mimmo — Mon, 05 Nov 2018 15:06:43 GMT

All prices are pre tax so when you see .xx that is on your cc or bank calculate 45* your local tax rate

Re: Monthly bill amount

stonechucker — Mon, 05 Nov 2018 15:51:55 GMT

This amount is 15% tax. Not sure what province that is, but it's not an additional charge. it's what you're supposed to pay on your renewal.

Re: Monthly bill amount

Anonymous — Mon, 05 Nov 2018 15:57:24 GMT

@stonechucker wrote:
This amount is 15% tax. Not sure what province that is, but it's not an additional charge. it's what you're supposed to pay on your renewal.

So *now* you do the math! 🙂

I did 12 and 13 % and stopped there.

Looks like all the Maritime provinces have 15%.

Re: Monthly bill amount

stonechucker — Mon, 05 Nov 2018 16:14:30 GMT

I divided $51.75 by $45.

Re: Monthly bill amount

SD08 — Mon, 05 Nov 2018 16:48:02 GMT

@Lizabeth wrote:
Hi,
I have just topped up my account for month 2 of my services. My question and concern is that the first month was $45 and this month it was $51.75 and im wondering why the price has gone up for the exact same plan as last month.

@Lizabeth

As mentioned, $51.75 is including 15% taxes. Note that any amounts seen in your account is before taxes, while amounts that show up on your credit card will include tax. If you were only charged $45 (on your credit card) for the first payment, then you actually got a break on the tax. This glitch has been randomly experienced previously by other customers on their first payments.

Re: Monthly bill amount

popping — Mon, 05 Nov 2018 17:14:57 GMT

@stonechucker wrote:
This amount is 15% tax. Not sure what province that is, but it's not an additional charge. it's what you're supposed to pay on your renewal.

Quite a few provinces charge sales tax + GST = 15%

http://www.calculconversion.com/sales-tax-calculator-hst-gst.html