topic Re: Number not in service after renewal in Get Support

Number not in service after renewal

2ndchance2018 — Wed, 05 Jan 2022 11:03:32 GMT

Hi Community, can anyone help me here as I renewed my monthly serices with PM but was able to call out but not able to receive calls, any reason why? Appreciate greatly any help I can get, thanks.

Re: Number not in service after renewal

Anonymous — Mon, 05 Nov 2018 04:13:00 GMT

@2ndchance2018 wrote:
Hi Community, can anyone help me here as I renewed my monthly serices with PM but was able to call out but not able to receive calls, any reason why? Appreciate greatly any help I can get, thanks.

As a possible quick remedy:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Has anything else changed other than renewing? Maybe call forwarding is on permanent. When you call your number from another phone what do you get?

Re: Number not in service after renewal

will13am — Mon, 05 Nov 2018 14:15:32 GMT

@2ndchance2018, try rebooting the phone and checking to make sure the account renewal looks correct in the self serve. It is rather unusual that outgoing calls are fine but incoming calls are affected. Was there a number change done recently?

Re: Number not in service after renewal

2ndchance2018 — Mon, 05 Nov 2018 23:36:58 GMT

I have reboot my phone and checked my recent payment account, everything looked good. However I am still having the same issue of being able to call out but not receive calls as it says that my number is not in service, any solution here please?

Re: Number not in service after renewal

Anonymous — Mon, 05 Nov 2018 23:40:37 GMT

@2ndchance2018 wrote:
I have reboot my phone and checked my recent payment account, everything looked good. However I am still having the same issue of being able to call out but not receive calls as it says that my number is not in service, any solution here please?

Did you try the lost/stolen trick mentioned earlier?

Re: Number not in service after renewal

Carld123 — Mon, 05 Nov 2018 23:51:00 GMT

Sad. We have to lie that our phone was stolen...to restore service. Haha....

Re: Number not in service after renewal

2ndchance2018 — Mon, 05 Nov 2018 23:58:38 GMT

Yes, I did but same issue of not being able to receive any calls.

Re: Number not in service after renewal

2ndchance2018 — Tue, 06 Nov 2018 00:03:13 GMT

Yes I rebooted my phone and my account looks correct. There was no number changed as the same PM number was used to make calls out. Each time a call is made to my PM, its said that the number is not assigned but yet I am able to call out, any idea why?

Re: Number not in service after renewal

2ndchance2018 — Tue, 06 Nov 2018 00:06:54 GMT

When there is an incoming call, the phone will reply that the 'number you reach is not in service'. But why am I able to call out? Any idea pls.

Re: Number not in service after renewal

LTE — Thu, 08 Nov 2018 12:21:43 GMT

Your Phone Number was not Activated Properly

Did you Port you number from another Service Provider ?

Number Porting is only 15 mins to 2 hours in Canada.

Change you Phone number

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/

Pick a new number.