topic Changing a phone plan in Get Support

Changing a phone plan

Ththng1 — Wed, 05 Jan 2022 11:03:30 GMT

Hello,

I have been a long time customer with PM for a while, if we change the phone plan, are we eligible to get the rewards on the monthly invoice? please advise.

Thank you

Re: Changing a phone plan

Anonymous — Mon, 05 Nov 2018 03:09:37 GMT

@Ththng1 wrote:
Hello,
I have been a long time customer with PM for a while, if we change the phone plan, are we eligible to get the rewards on the monthly invoice? please advise.
Thank you

Yes all plans are eligible. It gets a little messy with 90 days or 30 days but you're still entitled.

Re: Changing a phone plan

KMG — Mon, 05 Nov 2018 03:11:27 GMT

Are you a legacy customer? If so, I think you are not eligible for rewards on your current plan. But if you switch to an in-market plan, you would be eligible for autopay, loyalty, and community rewards.

Re: Changing a phone plan

Ththng1 — Mon, 05 Nov 2018 03:15:12 GMT

Hello,

Thank you for your prompt response.

Re: Changing a phone plan

krazykiwi — Mon, 05 Nov 2018 03:16:40 GMT

@Ththng1 wrote:
Hello,
Thank you for your prompt response.

You are welcome.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Changing a phone plan

mimmo — Mon, 05 Nov 2018 03:30:08 GMT

@Ththng1 as stated yes you can switch to any plan and you will become eligable for rewards. You will likely start with 3$ loyalty.

To switch you need to call 611 and confirm you want to switch as you will lose 611 call support.

Re: Changing a phone plan

stonechucker — Mon, 05 Nov 2018 13:41:49 GMT

@slash407, legacy and pioneer subscribers are *required* to contact 611 to make the change. They are asked to confirm they understand that they are switching away from a plan that has voice support, and moving to the online-only support system.