topic Re: Not able to call or text in Get Support

Not able to call or text

cabcabsboss — Wed, 05 Jan 2022 11:03:24 GMT

You read that correct. I topped up my account and have now lost my employment due to my phone not accepting calls or texts. I think that anyone who joins from now on is an idiot. My plan is $50 a month and is the 8GB and calling anywhere in Canada and the USA with unlimited texting.

Re: Not able to call or text

Anonymous — Mon, 05 Nov 2018 00:52:21 GMT

@cabcabsboss wrote:
You read that correct. I topped up my account and have now lost my employment due to my phone not accepting calls or texts. I think that anyone who joins from now on is an idiot. My plan is $50 a month and is the 8GB and calling anywhere in Canada and the USA with unlimited texting.

Well...I don't know where to go with that. That frickin' sucks.

Is your self-serve saying active or suspended?

If active you can try the lost/stolen trick to get your service back. Seems to work a lot.

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 01:14:05 GMT

@cabcabsboss wrote:
You read that correct. I topped up my account and have now lost my employment due to my phone not accepting calls or texts. I think that anyone who joins from now on is an idiot. My plan is $50 a month and is the 8GB and calling anywhere in Canada and the USA with unlimited texting.

Wow, sorry to hear that.

Unless your employer stipulated that you were required to have and maintain a cell phone and or supplied you with a phone and plan than they can not legally fire you for not having one.

With that being said, I believe as @Anonymous mentioned the Lost/Stolen feature probably would be the solution.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Not able to call or text

stonechucker — Mon, 05 Nov 2018 01:15:45 GMT

If your employment relies on you being able to answer a phone, why are you paying for service on a prepaid service with such poor response times right now to regain service?

Why put yourself in such a situation. Always have a backup, and make folks aware of this.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:16:02 GMT

I tried that. It didn't work for me.

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 01:18:07 GMT

@cabcabsboss wrote:
I tried that. It didn't work for me.

Did the Lost/stolen feature work?

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:18:33 GMT

I can't get a contract phone due to too much debt. I own the phone. The employer and I had a verbal agreement. Nothing can be done about the employment because I am still on the probation period.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:19:34 GMT

Nope.

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 01:23:11 GMT

@cabcabsboss wrote:
Nope.

Can you post a screenshot of your payment history ? Include back to when you did the top up. Also, block out any personal information.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:25:51 GMT

"Well...I don't know where to go with that. That frickin' sucks.

Is your self-serve saying active or suspended?

If active you can try the lost/stolen trick to get your service back. Seems to work a lot." in re to this, yes I tried that.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:30:23 GMT

Payment history is exactly this:

November 4 2018 payment voucher of $25 added. Second payment voucher also added for a total of $50 added. $2 for friend referral. Total of $52.00. After I did the lost/stolen thing, $50 was taken for the plan. Did the found thing and my calls cannot go out or can I get calls. Same with texting.

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 01:37:51 GMT

@cabcabsboss wrote:
Payment history is exactly this:
November 4 2018 payment voucher of $25 added. Second payment voucher also added for a total of $50 added. $2 for friend referral. Total of $52.00. After I did the lost/stolen thing, $50 was taken for the plan. Did the found thing and my calls cannot go out or can I get calls. Same with texting.

So prior to the Lost/Stolen attempt it hadn't taken funds from your account?

Was you account suspended? Does it say active now?

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:41:00 GMT

Yes. But I just did the lost/stolen thing again. In 10 minutes I will be trying the found thing. Been 6 minutes since I started the lost/stolen thing.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:56:24 GMT

I tried a screen shot on my cell but it was fuzzy.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 01:58:54 GMT

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 02:01:50 GMT

@cabcabsboss Everything looks good there. Let us know what happens after you select found again.

You will need to give a little more information if you would like to get this resolved ASAP.

you gave me 1 "yes" for 3 questions.

Re: Not able to call or text

Anonymous — Mon, 05 Nov 2018 02:07:21 GMT

Most people do a screenshot digitally in either their phone or their computer and then edit it on either.

But whatever works for you.

If you could provide a screenshot of your overview page that might be useful too.

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 02:07:58 GMT

Sorry kiwi.

So prior to the Lost/Stolen attempt it hadn't taken funds from your account? No money was taken at first.

Was you account suspended? Yes it did say that it was. Does it say active now? Yes it does say that it is active now. The second reset of lost/stolen did not get my phone working.

Re: Not able to call or text

krazykiwi — Mon, 05 Nov 2018 02:11:45 GMT

@cabcabsboss wrote:
Sorry kiwi.
So prior to the Lost/Stolen attempt it hadn't taken funds from your account? No money was taken at first.
Was you account suspended? Yes it did say that it was. Does it say active now? Yes it does say that it is active now. The second reset of lost/stolen did not get my phone working.

Can you confirm nothing is working? You said "Not able to call or text", does this include incoming calls and text? How about data, does it work?

Re: Not able to call or text

cabcabsboss — Mon, 05 Nov 2018 02:12:29 GMT

Nothing works.