topic Re: Voucher not registering in Get Support

Voucher not registering

Jess12 — Wed, 05 Jan 2022 11:03:11 GMT

I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this?

Re: Voucher not registering

Anonymous — Sun, 04 Nov 2018 20:32:29 GMT

@Jess12 wrote:
I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this?

How do you mean not registering? You put it in and it gives you an error? Are you doing this via the 611 service? You can do it in self-serve as well.

Does your service say that it's active in self-serve?

If so then try the lost/stolen trick.

Re: Voucher not registering

dumbdobie1 — Sun, 04 Nov 2018 20:47:46 GMT

What is this lost / stolen trick you are referring to? I'm curious as I never heard of it.

Re: Voucher not registering

Anonymous — Sun, 04 Nov 2018 20:52:36 GMT

@dumbdobie1 wrote:
What is this lost / stolen trick you are referring to? I'm curious as I never heard of it.

It's using an available feature in the self-serve to, in effect, reset the service.

It's a work around that shouldn't be needed but it seems to work quite often.

Re: Voucher not registering

Jess12 — Sun, 04 Nov 2018 20:55:30 GMT

I did it via 611. It said my account was credited but i am still not getting coverage.

Re: Voucher not registering

Anonymous — Sun, 04 Nov 2018 20:58:41 GMT

@Jess12 wrote:
I did it via 611. It said my account was credited but i am still not getting coverage.

Do you have self-serve working for your account?

First look to see if it says your service is active or suspended.

If so go in there and do this lost/stolen trick:

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Voucher not registering

mimmo — Sun, 04 Nov 2018 21:05:57 GMT

This is the link to the trick

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Voucher not registering

Jess12 — Sun, 04 Nov 2018 21:07:30 GMT

Legend!!! thank you 🙂